Customer Support Enablement & Readiness Lead (China)

The Role: As the CX Enablement & Readiness Lead for iCafe, you are the central owner of technical enablement and readiness for the iCafe business. You transform technical assets into scalable training, certifications, and knowledge systems that power partner self‑sufficiency and business growth. This role plays a critical part in New Product Introduction (NPI), ensuring iCafe‑specific readiness from day one, while building the foundational knowledge infrastructure that differentiates Logitech within the gaming ecosystem. Your Contribution: Own iCafe technical readiness throughout the New Product Introduction (NPI) lifecycle, partnering early with Product and R&D to harvest, structure, and operationalize technical assets Translate complex engineering concepts into clear, practical training materials and technical documentation tailored for iCafe environments Design and deliver regular new product and advanced technical training for system administrators, key iCafe accounts, and internal technical teams Build and lead a structured iCafe technical certification program that systematically improves partners’ ability to independently diagnose and resolve hardware, software, and network issues Create and maintain a dedicated iCafe technical Knowledge Base (KB), converting high‑frequency issues, optimization strategies, and best practices into standardized, reusable assets Proactively identify knowledge gaps and customer pain points, driving continuous enrichment and iteration of enablement content Define, track, and analyze enablement and operational metrics (e.g., certification adoption, KB utilization, repeat issue reduction) to assess business health and surface risks or growth opportunities Act as a cross‑functional connector between Sales, Product, R&D, and Tier 1 Support to ensure technical enablement fully supports go‑to‑market and customer success strategies Your

and Skills: 5+ years of experience in Enterprise Customer Success, Technical Enablement, Technical Training, or Technical Account Management (TAM) Experience in gaming, esports, iCafe ecosystems, or large‑scale system integration environments strongly preferred Solid technical foundation with strong learning agility; able to quickly understand PC peripherals, drivers, and iCafe hardware/software architectures Proven ability to break down complex technical concepts into clear, engaging, and actionable training content Demonstrated experience building training programs, technical courseware, or certification frameworks from the ground up Strong presentation and facilitation skills, comfortable leading technical training for both internal and external audiences Proactive, ownership‑driven mindset with a passion for uncovering blind spots and improving partner self‑sufficiency Excellent cross‑functional communication skills in Mandarin and English with the ability to collaborate effectively across Sales, Product, Engineering, Support Vendors, and other teams as needed. Additional Information This role has high visibility and impact across the iCafe business and customer lifecycle Success is measured not just by content creation, but by adoption, capability uplift, and reduced operational friction You will help define how Logitech scales technical readiness and differentiation across the global gaming ecosystem #LI-KS1 /LP