Client Service Advisor

Your Core Contributions:

• Cultivate enduring relationships with each client through personalized service delivered via phone, email, and live chat, consistently exceeding expectations in a remote setting.

• Articulate the Maison's rich history and unparalleled product knowledge, forging lasting connections with our discerning clientele.

• Guide clients through our diverse product universe, identifying opportunities to enrich their personal collections and cultivate brand loyalty.

• Contribute to a positive and collaborative environment within our Client Service Center, upholding the standards of excellence synonymous with Louis Vuitton.

We’re looking for exceptional customer service professionals with experience in premium retail, fashion, luxury hospitality or other high-touch service environments, who are excited to deliver the Louis Vuitton client experience remotely.

The ideal candidate will bring:

Client-first mindset: A genuine passion for delivering personalised, memorable service and building lasting client relationships.

Premium retail exposure: Experience within fashion, premium retail, luxury or a similarly elevated customer environment.

Exceptional communication: Strong verbal and written skills, with the confidence to engage clients across phone and digital channels.

Performance focus: Comfortable working towards KPIs and individual and team targets within a structured environment.

Digital confidence: Ability to navigate multiple systems while maintaining a seamless client experience.

Resilience and collaboration: A proactive, adaptable approach and the ability to contribute positively within a fast-paced team environment.

Previous experience in a contact centre, digital client service, personal shopping or remote sales environment is highly regarded.