Private Client Relations Manager

Private Client Relations & Top Client Development

• Define and drive the regional private client strategy, partnering with market and store leadership to accelerate Top Client development, engagement and long-term retention.
• Oversee Top Client mapping across the region, identifying priority clients, high-potential profiles and growth opportunities within and across markets.
• Establish a framework for individual Top Client development plans, supporting markets and stores in defining tailored engagement strategies and monitoring progress.
• Drive regional retention and upgrade initiatives, enabling markets to nurture high-potential clients into future Top Clients through personalized engagement and experiences.
• Partner with Events and Merchandising teams to shape the regional calendar of private client experiences, ensuring alignment with Maison priorities, appropriate client targeting and measurable business impact.
• Define guidelines for client hospitality, gifting and guest experiences, ensuring consistency with standards while allowing for local relevance.
• Oversee regional client development and entertainment budget planning, allocation and performance monitoring, with markets.

Client Analytics & Insights

• Analyze the regional client portfolio to identify growth opportunities across key client segments
• Define and monitor regional client development KPIs, with a focus on high-value client recruitment, retention, reactivation and upgrade.
• Translate CRM data and client insights into actionable recommendations for markets and stores, informing client prioritization and engagement strategies.
• Monitor client activity and purchasing behavior across markets to identify emerging trends, development opportunities and attrition risks.
• Lead regular client performance reviews with markets, identifying gaps, agreeing on action plans and sharing successful practices across the region.

Business Development & Client Recruitment

• Develop the regional high-value client recruitment strategy, identifying priority audiences, networks and acquisition opportunities.
• Identify and cultivate regional partnerships and networks that can support qualified client acquisition, working with markets to activate relevant local opportunities.
• Partner with market leadership and relevant regional teams to develop exclusive experiences, partnerships and networking initiatives.
• Facilitate cross-market collaboration on client recruitment and development opportunities, ensuring coordinated outreach and a consistent client experience.
• Assess the effectiveness of recruitment initiatives and scale successful approaches across the region.

Cross-Functional Collaboration & Market Enablement

• Act as the regional point of contact for private client development, connecting headquarters, markets and stores to ensure alignment.
• Translate global client development priorities into regional roadmaps and guidelines, adapting them to market needs and business opportunities.
• Equip market and store teams with clienteling frameworks, engagement tools and best practices to strengthen Top Client relationships.
• Partner with Training teams to build capabilities in high-value client recruitment, personalized engagement, retention and upgrade.
• Coordinate with Merchandising, Events, Digital, Client Services and other relevant teams to deliver integrated client development initiatives.
• Foster a client-centric culture across the region, promoting accountability, collaboration and the sharing of best practices.

Fluent in English (additional regional language is a plus).

At least 3 years of experience in luxury client development, CRM, or private client relations.

Record in driving Top Client strategy, retention, and high-value acquisition.

Strong analytical skills to translate CRM data into actionable retail strategies.

Experienced in cross-functional collaboration to shape exclusive client experiences.

Skilled in budget management, KPI tracking, and regional performance monitoring.

Excellent stakeholder management, communication, and cross-market coordination.

Inspiring leadership grounded in luxury service standards and client-centricity.

Growth-minded, strategic, and adaptable in a multi-market environment.