Sr. Service Coordinator

Coordinates service resources and dispatches including maintenance contracts renewal and assigns team members to project. · Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability. · Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians · Coordinates operations interaction with the Parts Department and Acquisition, as necessary. · Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests. · Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports. · Generates invoices for customers; throughout the designated system with the agreed amount for goods or services highlighted in the PO. · Handling safety audit plan related tasks and coordinate with technicians’ leaders. · Propose productivity improvements and innovative actions regarding processes, organization, tools, etc. · Close cooperation with Sales Engineers · Service backlog management with DFSD and WIP and unearned-unbilled control in area of responsibility. · Manage complete end to end direct procurement process in ORACLE, submit POs to subcontractors & vendors, and create receipts on completions. · Database and file system administration work – as orders, maintenance contracts, sold units, claim reports etc. · Collect warranty claims (complete Customer Request for technical details & interacts with FSR) and report it out · Participate on Collection meetings / Dispute calls and support Bad Debt · Ensure SVTs audit and reporting compliance according to company EHS guidance We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.