Digital Fulfillment Leader

Lead and coordinate the technical fulfillment strategy for Trane's digital SaaS solutions, ensuring a primary focus on customer success and timely execution. Develop, implement, and enforce standard work for the onboarding, configuration, and ongoing operational oversight of all digital SaaS solutions to ensure quality and consistency. Establish and manage metrics to track fulfillment timelines against customer expectations, driving accountability and ensuring on-time delivery. Oversee and accelerate the execution of key customer deliverables, including Real-Time Analytics (RTA) and Measurement & Verification (M&V) services. Act as the primary escalation point for complex technical fulfillment issues, leading cross-functional resolution efforts by coordinating with Trane's product, technical, and regional teams. Champion the adoption of advanced algorithm applications and analytics beyond standard implementations to maximize customer value and system performance. Engage with regional fulfillment leaders and their teams to enable, coach, and support them in delivering a consistent, high-quality customer experience.

Bachelor’s degree in Engineering, Business, Technology, or a related field (or equivalent experience). 10+ years of experience in technical fulfillment, project management, or an operations leadership role. Demonstrated proficiency with Operational Excellence (Opex) methodologies (e.g., A3s, 9-Step Problem Solving, VSAs, RIEs, Lean). Strong technical expertise in building automation systems, particularly Trane controls. Experience with cloud-based platforms and SaaS solutions. Proven ability to lead through influence and drive results in a matrixed organization. Ability to travel up to 50%. Preferred Qualifications Direct experience with Trane’s digital solution portfolio, including Trane Cloud. Familiarity with Measurement & Verification (M&V) tools and processes. Experience in ROI modeling and value-based selling strategies in a technical environment. Knowledge of energy management, sustainability goals, and digital transformation initiatives in building operations. Key Competencies Drive for Results: Has a strong bias for action and a results-focused mindset. Relentlessly pursues objectives and holds others accountable for timelines and deliverables, even without direct authority. Influential Leadership: Able to inspire and guide teams that are not direct reports. Adept at building consensus and aligning cross-functional stakeholders toward a common goal. Process Improvement & Standardization: Demonstrates a commitment to operational excellence. Skilled at creating, documenting, and implementing standard work to drive consistency and efficiency. Strategic & Tactical Versatility: Can operate effectively at both a strategic level (designing systems, defining long-term plans) and a tactical level (digging into technical details, solving immediate problems). Technical Acumen & Problem Solving: Possesses deep technical knowledge of relevant systems and uses a structured, analytical approach to diagnose and resolve complex technical issues quickly and effectively. Adaptability & Resilience: Thrives in a fast-paced environment, effectively managing ambiguity and changing priorities while maintaining focus on critical outcomes. Annual Base Salary Range or Hourly Base Pay Range: $75,700.00 - $156,200.00 Compensation Type: Salary Incentive Eligible: Yes Sales Commission Eligible: No Disclaimer : We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. Thrive at work and at home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance. Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support. Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations Safety Sensitive Role: No The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.