Store Manager - Pacific Fair

Business Leadership

• Lead the development and execution of a clear business strategy that delivers strong and sustainable commercial performance while continually elevating the Louis Vuitton client experience.
• Analyse performance, client and market trends to identify opportunities for growth and translate these into impactful commercial actions.
• Champion a sophisticated clienteling culture, building long-term relationships with local and international clients while developing your team’s ability to grow and nurture their own client portfolios.
• Maintain a strong understanding of the Gold Coast luxury market, identifying opportunities to strengthen the store’s position and expand the Maison’s client community.
• Set ambitious expectations for performance and create the focus, accountability and momentum required to achieve exceptional results.

Team Development

• Lead, inspire and develop a high-performing team, creating an environment where people are empowered to deliver at their highest level.
• Build a strong leadership culture through clear expectations, regular coaching, meaningful feedback and consistent performance management.
• Identify and develop talent, strengthening succession and creating opportunities for individuals to progress within the Maison.
• Coach leaders to become stronger people managers, ensuring development and performance conversations are embedded into the everyday rhythm of the store.
• Foster a collaborative, inclusive and ambitious culture where individuality is valued and success is shared.

Operational Excellence

• Oversee day-to-day operations to ensure the store runs smoothly and efficiently, maintaining the highest brand standards.
• Drive profitability by managing budgets, stock levels, and visual presentation to perfection.
• Champion an omnichannel mindset, ensuring clients experience seamless service across all touchpoints.

You are an experienced Store Manager and accomplished luxury retail leader with a proven track record of leading high-performing teams and delivering excellent commercial results.

Importantly, you understand that exceptional performance in luxury retail is created through both people and clients. You know how to develop talent, raise the capability of a team and build a strong performance culture, while cultivating lasting client relationships that drive loyalty and sustainable growth.

You will bring:

Proven Store Manager experience within luxury retail, with demonstrated success leading a significant and high-performing retail team.

A strong track record of delivering and exceeding commercial targets while maintaining exceptional standards of client experience.

Deep expertise in luxury clienteling, with the ability to build meaningful client relationships and embed strong client development behaviours across a team.

Demonstrated strength in people development, coaching and succession, with examples of individuals and leaders who have grown under your leadership.

Strong commercial acumen and the ability to translate performance insights into clear actions and results.

The presence, communication and influencing skills to inspire a team and create accountability at every level.

An ambitious, collaborative and adaptable leadership style, with an unwavering commitment to excellence.