Client Advisor | Johannesburg | Thursday - Sunday fixed days

• Client Engagement & Sales:
  • Proactively welcome and engage with clients, creating a warm and inviting atmosphere.
  • Build strong client relationships through personalized interactions, understanding their needs, and anticipating their desires.
  • Master product knowledge across all categories (leather goods, ready-to-wear, accessories, etc.) to confidently present and explain features, benefits, and brand heritage.
  • Achieve individual and team sales targets by effectively cross-selling and up-selling.
  • Maintain a pristine and visually appealing sales floor, ensuring all products are beautifully presented.
• Client Relationship Management (CRM):
  • Utilize CRM tools to capture client information, preferences, and purchase history.
  • Proactively follow up with clients through various channels (phone, email, in-store appointments) to nurture relationships and drive repeat business.
  • Host and participate in client events, developing a strong network of loyal clients.
• Brand Ambassador:
  • Embody the Louis Vuitton brand image through impeccable presentation, professionalism, and passion for luxury.
  • Maintain an in-depth understanding of current fashion trends, luxury market insights, and competitor activities.
  • Act as a role model for new team members, contributing to a positive and collaborative work environment.
• Operational Excellence:
  • Adhere to all company policies and procedures, including those related to sales, inventory management, and security.
  • Process transactions accurately and efficiently.
  • Assist with inventory receiving, transfers, and stock management as needed.

Previous experience in a luxury retail environment (2+ years preferred).

Demonstrated ability to achieve sales targets and deliver exceptional client service.

Strong communication and interpersonal skills, with the ability to connect with a diverse clientele.

A genuine passion for luxury fashion, art, and culture.

Excellent organizational skills and attention to detail.

Ability to work a flexible schedule, including evenings, weekends, and holidays.

Proficiency in multiple languages is a plus.