Technical Delivery Manager - Workday and People Systems

As Technical Delivery Manager, you will lead a specialist team responsible for the delivery, support and governance of Workday and our wider People Systems landscape. You will provide strong technical delivery leadership, ensuring solutions are delivered effectively while maintaining high levels of service performance and platform security. Reporting to the Head of Colleague Solutions, you will manage a team of 6–8 colleagues and work closely with the Technical Solution Owner, People & Culture teams, and external partners to deliver business value through technology. The core focus of this role will be in managing the team of skilled engineers, enabling them to deliver high-quality outcomes, providing guidance when needed. Additional responsibilities and accountabilities include: Manage the delivery of People Systems solutions using agile methodology, from User Story Refinement to deployment and live service support. Managing and developing a skilled HR Solutions Delivery team, providing coaching, technical guidance and career development support. Acting as a technical subject matter expert for Workday and People Systems, ensuring best-practice configuration and implementation approaches. Leading specialist 2nd and 3rd line support services, ensuring service levels are consistently achieved or exceeded. Owning security, access governance, data governance and audit readiness across supported platforms. Driving ITIL-aligned service management practices, incident resolution and continuous improvement initiatives. Managing third-party suppliers and implementation partners to ensure successful delivery outcomes. Contributing to the People Systems roadmap and overseeing regular development and release cycles. Ensuring all solutions meet quality, testing, architecture and service transition standards. Building strong relationships across Technology and People & Culture teams to support organisational objectives. This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition. About You You will be an experienced technology leader with expertise in delivering HCM (Human Capital Management) systems, a track record of leading and developing high-performing technical teams and a passion for service excellence. To be successful, you'll demonstrate: Significant experience leading and developing technical teams. Proven experience delivering HCM solutions ideally using agile methodologies. Strong knowledge of ITIL and Scrum frameworks. Strong understanding of key concepts around HCM solutions. Experience in technical and functional configuration of HCM solutions. Strong understanding of HCM security, access governance, data governance, audit readiness and data privacy. Significant experience of incident management, change management and IT service management practices. Proactive approach to continuous improvement and ensuring system health. Excellent stakeholder management, communication and presentation skills. Strong analytical, organisational and problem-solving skills. Degree-level

or equivalent professional experience. If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria: Experience in technical and functional configuration of Workday. Workday HCM certification and at least one additional Workday certification. Experience supporting additional Workday products and modules such as VNDLY. ITIL certification. Scrum Master or Agile certification. For a detailed job description, please refer to the link at the bottom of the advert on our careers site. We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and who best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition. Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes Ready to pursue your potential? Apply now. We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 9th November . We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place shortly after. If you are shortlisted and progressed through the stages, you can expect: A 15-minute screening call with the Hiring Manager. First stage virtual interview via MS Teams. Final stage interview: in-person at our offices in Cambridge. If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter. Why join us Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities. #LI-SW1