Technical Support Analyst

you are applying for. The organization offers a wide range of benefits and opportunities including: Regular Employment on Day 1 HMO Coverage and Life Insurance on Day 1 Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves) Vesting/Retirement package Opportunities for career growth and development Access to well-being programs Flexible schedule, hybrid work arrangement and work-life balance Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures What will you do as a Technical Support Analyst? The Technical Support Analyst role will be tasked with providing technical support to our external customers (administrators, users and teachers) and Cambridge Sales and CS Teams for one business stream (English). You will be investigating issues to provide successful resolution and liaise with senior technical team members. You would also be expected to manage a technical investigation in the following ways: Accepting the customer's issue and gathering technical information (email and phone support). Responsible for resolving basic and complex customer issues. Analyze the symptoms of a technical problem to identify the underlying problem. Dealing with any queries and resolving them on a timely basis. Please review the attached job description for further details on the role. What makes you the ideal candidate for this role? Our ideal candidate is someone with strong English communication skills and a Technical Support background. You are our ideal candidate if you are a team player, computer literate, possess confident email and telephone manners, and have good attention to detail. Amenable to work in shifting schedules. Previous experience in a technical support (at least one year experience) or customer service role Effective time management skills Good decision-making skills Good oral and written communication skills Are you driven by the desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? If yes, we invite you to pursue your potential with us. Applications received through the system will be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible. Please ensure to upload correct and updated details and documents as these cannot be changed once submitted. Learn more about our hiring process by going through our Candidate Application Guide. #LI-Hybrid #PursuingPotential #CambridgeManila

and competencies, ensuring that your compensation aligns with the unique value you bring to