Senior CSC South Korea / 客户成功-韩国（外派）

1. Merchant Operations: Manage international SaaS business within the home furnishing industry (primarily for the South Korean market) referred by the sales department. Responsibilities include daily communication, troubleshooting, and collecting client needs/feedback to provide premium service through internal and external coordination.

2. Client Engagement: Enhance client stickiness and satisfaction through regular communication, on-site visits, and other operational strategies to maintain strong long-term partnerships.

3. Project Implementation: Gain deep insights into client status and

to provide professional, customized project solutions; guide clients toward deep cooperation and drive Customer Success.

4. Retention & Upselling: Drive contract renewals and identify potential client needs to provide value-added services.

5. Data Analysis: Take ownership of metrics such as tool adoption and user activity; utilize data to identify pain points, analyze operational effectiveness, and provide strategic solutions.

6. Product Influence: Maintain a product-centric mindset to guide and drive product iterations and ensure successful feature implementation.

7.  

Qualifications

1. Language & Travel: Proficient in Korean (Native or bilingual proficiency) Chinese/English (Business proficiency) Ability to travel domestically and internationally as needed.

2. Core Competencies: Exceptional communication and logical thinking skills with a "big-picture" perspective. Goal-oriented with disciplined process management habits.

3. Professional Experience: 3+ years of experience in SaaS sales (New Business) or Customer Success within the home furnishing/interior design industry. Experience managing large-scale key accounts with a mature strategic mindset for client operations.

4. Soft Skills: Proactive and agile learner with an innovative mindset. Demonstrates patience, strong service awareness, and a deep sense of responsibility toward clients. High resilience under pressure, a collaborative team player, and a willingness to share knowledge. Proven success in project advancement or client services is required.

5. Corporate Background: Experience in medium-to-large-scale enterprises is preferred, with professional work habits and values that align with Coohom’s culture.

客户成功经理- 外派韩国

我们是谁

Coohom（ManyCore Tech） 是一家由 AI 和 GPU 集群驱动的空间智能公司，致力于打造“物理世界的模拟器”。我们前沿的空间智能技术广泛应用于室内空间实时渲染、工业制造以及虚拟世界训练等领域。作为被誉为**“杭州六小龙”**之一的企业，我们欢迎有挑战精神的人才加入，一同探索空间智能的无限可能！

主要职责

1. 商家运营： 负责家居行业国际 SaaS 业务中由销售部门转介的客户，主要面向韩国市场。包括日常沟通、问题处理、收集客户需求/反馈，并通过内外部协同为客户提供高质量服务。

2. 客户关系维护： 通过定期沟通、上门拜访等运营方式增强客户粘性与满意度，维持长期稳定的合作关系。

3. 项目落地实施： 深入了解客户现状与需求，提供专业、定制化的项目解决方案；引导客户开展深度合作，推动客户成功（Customer Success）。

4. 续约与增购： 推动合同续签，并挖掘客户潜在需求，提供增值服务。

5. 数据分析： 负责工具使用率、用户活跃度等指标；通过数据识别痛点，分析运营效果，并提出策略性解决方案。

6. 产品影响力： 保持以产品为中心的思维，推动产品迭代并确保功能成功落地。

7. （原文此处疑似缺失内容）

任职资格

1. 语言与出差： 熟练掌握韩语（母语或双语水平），或者英语（商务水平），可根据需要外派至韩国。

2. 核心能力： 具备出色的沟通能力和逻辑思维能力，有“大局观”。目标导向，具备良好的流程管理习惯。

3. 专业经验： 3 年以上 SaaS 销售（新业务拓展）或客户成功经验，优先考虑家居/室内设计行业背景。具备管理大型重点客户的经验，并拥有成熟的客户运营战略思维。

4. 软技能： 积极主动、学习能力强，具备创新思维。耐心、服务意识强，对客户有高度责任感；抗压能力强，善于团队协作，愿意分享知识。需有推动项目进展或客户服务的成功经验。

5. 企业背景： 优先考虑有中大型企业工作经验者，具备专业的工作习惯，并认同 Coohom 的企业文化与价值观