Welcome Supervisor 2 - Re-advertisement

Purpose The position is responsible for the effective day-to-day management and supervision of the Welcome unit, ensuring continuity, quality and timely delivery of Welcome services to ICRC Ethiopia delegation staff and guests. The position coordinates staff travel, accommodation, arrival and departure arrangements, administrative formalities and related services, while ensuring effective coordination with internal stakeholders, relevant authorities and external service providers. The position also contributes to strengthening the efficiency, consistency and customer orientation of the Welcome function through effective team management, clear working procedures, performance monitoring, information management and continuous improvement. During the temporary assignment, particular attention will be given to ensuring operational continuity, stabilizing the team and working processes, supporting the integration of the replacement staff, and ensuring an effective handover and sustainable functioning of the unit Relationships Internally, interacts withICRC mobile and resident staff. Externally, interacts with the Ministry of Foreign Affairs, Airport and immigration authorities, travel agencies/airlines/transport companies and any other relevant for the position. PEOPLE MANAGEMENT RESPONSIBILITIES Understands and supervises the Performance Management & Development (PMD) activities for employees under their supervision Makes sure that deadlines for the PMD cycle are met Engages in ongoing and continuous feedback and support, particularly for employees under their supervision, but also other staff members Organizes regular meetings within their team to ensure optimal coordination of the work and proper flow of information Ensures that job descriptions for employees under their supervision are up to date; seeks feedback and support from the HR Department if needed Plans and coordinates the annual leave of the employees under their supervision ensuring continuity of the operations throughout the year and making sure that there are no outstanding holiday balances at the end of the year Coordinates and supports the employees under their supervision in their personal development by coaching and advising them on internal and external training and development possibilities ADDITIONAL DUTIES Coordinates and oversees Welcome-related support outside normal working hours, including emergencies, weekends and public holidays, ensuring continuity of the 24/7 service via the welcome hotline contact. Follows up on relevant correspondence and operational matters, maintains good knowledge of the Delegation and Movement, and represents the ICRC appropriately in interactions with internal and external stakeholders. Takes responsibility for professional learning and development and performs other duties related to the position as required.

MINIMUM REQUIRED KNOWLEDGE & EXPERIENCE University degree in Business Administration, Hospitality Management, Tourism, Travel Management, Logistics, or another relevant field. Minimum 6 years of relevant professional experience, preferably including experience in travel, hospitality, administration or a comparable operational environment. Fluent command of written and spoken English and relevant local languages; knowledge of French is an advantage. SKILLS AND COMPETENCIES Strong analytical, organizational and problem-solving skills, with sound judgement and the ability to manage multiple priorities and find practical solutions in a demanding environment. Strong coordination, communication and supervisory skills, with the ability to work independently, lead a team and interact effectively with staff, management, authorities and service providers. Good digital and data-management skills, including strong proficiency in MS Office, particularly Excel, with knowledge of Power BI and other reporting/management tools.