Senior Client Advisor | Birmingham

Since 1854, Louis Vuitton has brought unique designs to the world, combining innovation with style, always aiming for the finest quality. Today, the Maison remains faithful to the spirit of its founder, Louis Vuitton, who invented a genuine “Art of travel” through luggage, bags and accessories which were as creative as they were elegant and practical. Profile As a Senior Client Advisor , you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand, not only within your category specialism. You will be a role model to the team, and will support your Team Manager in operational duties. You will proactively reach out to your Clients in order to achieve individual and team goals. Be an Exceptional Client Advisor, and a Role Model for the Team Achieve individual and team objectives, be accountable for sales results and support the team in their sales Welcome every Client and enhance their experience, advise Clients across the Brand and all product categories Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships Develop the highest standards of Brand and product knowledge Perform as a team-player, participate in all activities contributing to the overall objectives of the store Respect Louis Vuitton Brand standards in all aspects of behaviour and presentation Proactively Support the Team Managers in Establishing a Client Centric Mindset within the Team Assist Management in daily operations: floor management, stock operations, and opening / closing duties Support the Team / Store Manager in developing the team through mentoring and /or buddy system as well as the integration of new comers Demonstrate a thorough understanding of the company’s policies and provide support to other Client Advisors when needed Depending on specific store needs, additional responsibilities could include: Stock and store operations, visual merchandising, after-sales Champion of Client Development Support Team Manager and be accountable for all Client Development KPIs and focuses Lead by example and work with the team to develop clients for all High End events, animations and virtual bridge appointments.

We are looking for a client-focused professional with strong experience in luxury retail and a passion for exceptional service. You may be a strong fit if you bring: Experience in luxury retail, high-end hospitality, premium client services, or a related client-facing environment. Strong exposure to watches and jewellery, ready to wear collections or another high-value product category requiring expert advisory selling. Proven ability to build and develop a loyal client portfolio. Confidence in managing high-value sales with professionalism, discretion, and attention to detail. Strong communication and relationship-building skills. A collaborative mindset and the ability to positively influence others through expertise and example. Agility, curiosity, and a genuine interest in craftsmanship, product storytelling, and client experience. Comfort working in a fast-paced environment with high service expectations. What you will bring Client centricity Commercial awareness Product sensitivity and storytelling Attention to detail Relationship building Team collaboration Adaptability Ownership and follow-through