Country Learning Manager ANZ

This is a role lived as much on the shop floor as it is shaping strategy. You will move fluidly between designing training vision and delivering it in person, whether facilitating in the classroom or coaching within our stores, and you will play a hands-on role in developing the Field Coach Trainers who bring that vision to life. Key Responsibilities Champion the training strategy nationally, aligning content with local business objectives Design and deliver training calendars from classroom sessions through to in-store coaching, tailored to market dynamics and seasonal priorities Coach and develop the Field Coach Trainer team directly, building their capability to deliver consistent, high-quality training in store Spend regular time on the shop floor, observing, coaching and reinforcing standards alongside teams Tailor deployment to regional needs, partnering closely with stakeholders and subject matter experts Establish KPIs and use performance data to refine training effectiveness Build strong relationships across Retail and HR to align training with business priorities Stay ahead of industry trends, driving continuous innovation in training design

About You Proven training and development experience within luxury retail or a premium client-service environment, with a genuine appetite for hands-on, store-level engagement Strong capability in coaching, facilitation and training program design and management Sound budgeting and project management skills A caring, adaptable leadership style with genuine investment in developing others Strong inter-cultural intelligence and a collaborative, data-informed approach