Retail Excellence Intern, South Asia

Client Experience Assist in identifying gaps and areas for improvement in the end-to-end in-store customer journey. Support in preparing 'Best Practice' case studies from top-performing stores to share across the market. Collaborate with cross-functional teams to implement and monitor initiatives that enhance service excellence and brand experience. Support client experience programs, including Dare to Delight and Voice initiatives, to ensure superior customer satisfaction and engagement. Client Development & Clienteling Assist in monitoring usage and effectiveness of clienteling tools and platforms (Journey, ICON, Welcome) and to support store teams with basic troubleshooting or tips. Help prepare toolkits, training materials, guidebook and performance dashboards for store teams focused on client engagement. Retail Performance Tools & Applications Support deployment and adoption of retail performance tools. Track retail KPIs such as productivity, traffic conversion, ATV/UPT, and provide data support for performance reviews. Support ad-hoc data requests from the Retail Performance Manager to identify trends in store performance and opportunity.

Strong analytical ability, both quantitative and qualitative Strong observational skills with a keen eye for detail in customer interactions. Strong computer skills - high proficiency in MS office application, particularly in Excel and PowerPoint Good interpersonal and communication skills with attention to detail Experience in project management Pleasant, self-initiative, a team player & willing to learn Highly adaptable and flexible to accept new ideas and procedures Proactive learner with an interest in luxury retail trends and service innovation