Service Marketing & Sales Operations Manager

1. 01

   Service Product Planning & Development Demand Mapping & Strategy Conduct cross-sector client demand research to build a service demand map, identifying monetizable service scenarios (e.g., basic maintenance, predictive services, performance optimization) with validated ROI models. In particular for top 4 clients across four sectors(Coating/Iron/Chemistry/Lithium) Modular Product Architecture Design tiered service product portfolios (e.g., Base Tier: model/warranty-based catalog; Advanced Tier: predictive maintenance+, emergency response) to drive repurchase rates and scalability. Service Pricing Model Innovation Develop ROI drived pricing strategies (e.g., performance-guarantee pricing linked to OEE improvement) and customized TCO calculators to enhance client value perception.

2. 02

   Service Product Marketing & Commercialization Digital Engagement Platform Build and manage digital platforms (e.g., WeChat mini-programs) integrating real-time monitoring, role-based content segmentation (technical/management/decision-maker), and service delivery automation. Lifecycle Loyalty Program Design lifecycle programs (e.g., annual health checks, priority spare parts allocation, renewal-focused service bundles) to increase contract renewal rates and customer lifetime value.

3. 03

   Sales Operations Management Sales Enablement Tools Create evidence-based sales tools (e.g., ROI case studies) and conduct training to improve sales team capabilities in articulating service value. Sales Planning and demand forecast Work closely with CVC, Planning, logistics, finance team to manage sales budget and forecast according to management

, track accuracy and monitor improvement Review accuracy, track and coordinate differences Closely work with planning team to understand the factory capacity, help the team to make key decision, reduce risks and optimize business opportunities; Responsible for NWC targets, promoted the reduction of excess inventory and overdue receivables collection Process and operations management Drive continuous improvement of operation process and improve sales efficiency Provide effective training on both process and system