Host

Welcoming clients with the highest degree of courtesy and professionalism, providing an excellent first impression of our brand to all visitors Ensure that every client has a unique and luxurious experience and leaves with an appreciation for Louis Vuitton, animating the queue and when the client takes leave Effectively determining client needs and providing direction towards the relevant departments or people inside our store and throughout Harrods Managing the daily client appointment calendar, promoting our appointment service as required Supporting the management team on duty in effectively managing and animating waiting time and client flow Collaborating with the store team at large to create a seamless client experience in line with the Louis Vuitton Promise and brand standards Provide recommendations and guide clients to local happenings, restaurants, cultural events, points of interest, etc. Support special events based on the business needs Build relationships with key VIC clients Assist with other administrative duties within the store, as required

Experience in Concierge Services, Hosting Services, VIP Relations, and/or Hospitality Management Demonstrated success in a client facing environment Excellent interpersonal skills with the highest level of verbal and written communication Comfortable navigating difficult conversations respectfully, diffusing conflict and creating a serene environment for clients Good knowledge of local area and staying abreast of key events and moments Detail-oriented and organized Able to prioritize and handle conflicting priorities, with proven experience of thinking on your feet Ability to multi-task in a high paced environment