Retail Business Manager - West

Upholds & demonstrates Aesop brand identity & values. • Drives excellence in store environment, product presentation, & team presentation across their portfolio. • Partners with marketing & VM & puts forward recommendations to deliver on brand strategy. • Stays up to date with Aesop's positioning in the marketplace, shares insights & proposes appropriate actions across their portfolio. • Acts as a conduit between head office & retail & cascades communications in an effective and timely manner. • Plans & conducts regular & purposeful store visits. • Considers the environment, local community & commercial outcomes in all business decisions. • Optimize inventory management, proactively seizes opportunities & mitigates risk. • Upholds compliance & integrates into workflow for self & team. • Prioritizes the customer in decision making. • Drives optimal productivity & customer outcomes through diligent management of portfolio scheduling. • Partners with Training & Performance to grow team capability in line with portfolio & business goals. • Holds self & others accountable to consistently deliver positive customer experience. • Analyses customer feedback & insights through a customer lens, taking action to enhance customer experience across portfolio. • Delivers on portfolio goals & targets. • Integrates observation, review & analysis of portfolio & team performance into daily workflow. • Leads proactive development of self & team through training, coaching & feedback. • Manages portfolio recruitment and builds dynamic portfolio development & succession plans. • Promptly engages in performance recovery. Job

Bachelor degree or above • At least 10 years working experience in retail or customer service industry • More than 3 years multiple store management experience • Good customer service sense • Sales driven • Good Cross-function communication skill • Good influencing skill