Forward Deployed Engineer (FDE) – Industry AI Solutions

Agora is looking for a product-oriented FDE to build and scale industry AI solutions using our Conversational AI, Voice AI, and AI Agent capabilities.

Reporting to Product Management, this role combines hands-on engineering, industry product thinking, and customer collaboration. The mission goes beyond individual customer delivery: turning strategic customer deployments into reusable solutions, product capabilities, and repeatable GTM offerings.

The initial focus includes debt collection, insurance, financial sales, and customer service.

Key Responsibilities

• Design industry solutions: Understand customer workflows, business needs, and compliance considerations. Define end-to-end solutions using Agora’s product portfolio and ecosystem technologies.
• Build and validate: Develop AI Agent workflows, RAG, tool calling, enterprise integrations, guardrails, and human handoff. Work with strategic customers from discovery through PoC and production validation.
• Productize customer learnings: Turn successful deployments into reusable components, reference architectures, solution packages, and deployment playbooks. Translate common

• into product roadmap recommendations.
• Develop the ecosystem: Evaluate and integrate relevant AI, telephony, enterprise software, and industry partners to complete the solution.
• Enable GTM and replication: Collaborate with Sales, BD, Marketing, and partners on solution positioning, demos, and enablement so other teams and partners can replicate deployments.

Required Qualifications

• 3–7 years of relevant work experience in FDE, Solution Engineering, AI Product, Solution Architecture, Technical Consulting, or related roles.
• Hands-on experience building enterprise AI applications with LLMs, AI Agents, APIs, RAG, and tool/function calling, supported by a strong understanding of cloud architecture and system integration.
• Strong product thinking: able to translate business workflows into solutions and distinguish one-off customization from reusable product opportunities.
• Strong customer-facing communication and cross-functional collaboration skills, with the ability to independently drive technical discussions and take solutions from concept to validation.

Preferred Qualifications

Experience in financial services, insurance, debt collection, contact centers, Voice AI, CRM/CCaaS, or SIP/PSTN. Experience turning an initial customer deployment into a repeatable solution or commercial offering is particularly valuable.

Language Requirements

English is required; Japanese is preferred.

Success in This Role

Success is measured by validated customer outcomes, reusable solution assets, contributions to Agora’s product roadmap, and adoption across additional customers and partners—not simply the number of projects delivered.