宾客关系主任

The Loyalty Officer reports to the Loyalty Manager and is responsible for

all day-to-day loyalty operations to recognize and engage with our Elite,

Cobalt and redemption stay members to deliver on the highest quality of member

stay experience.

This role will support the Loyalty Manager in all aspects of Elite,

Cobalt and redemption stay members experience from arrival on meet and greet, during stays as one point of contact and recognition throughout the entire hotel, departures to bid farewell.

Responsible and aligned with the Loyalty Manager to ensure the quality of products and services provided to Elite, Cobalt & redemption stay members as measured by guestvoice on Elite Appreciation and Enrollments results.

These personnel will partner with Rooms Controller and Connector team toensure effective communication and delivery of Elite benefits program, creates extra-ordinary and highly personalized experiences to Elite members.