Senior Customer Success Manager

is open to Chinese nationals and expatriates and is offered under a local contract framework. About the role The Senior Customer Success Manager will play a critical role in Cambridge's school sales and support network across East Asia. You will strengthen and extend relationships with Cambridge Centres by helping schools introduce, implement and embed Cambridge programmes,

, resources and services with confidence. Through practical, insight-led school support, you will contribute to regional growth, school retention and an excellent customer experience. Responsibilities and accountabilities include: Work with existing schools to improve teaching and learning through school visits, consultation meetings and workshops, providing expert advice on curriculum design and implementation. Lead diagnostic discussions with school leaders and teachers, using evidence from visits, lesson observations, conversations and stakeholder feedback to recommend targeted support and follow-up actions. Provide practical guidance on curriculum development, assessment and learner progression to support coherent implementation of Cambridge programmes. Support newly registered schools to develop, implement and review effective professional development plans, including Cambridge-provided and school-based development. About You You will bring substantial leadership and teaching experience from a Cambridge school, together with strong knowledge of Cambridge programmes, qualifications, assessments and examination cycles. You will be credible with school leaders and teachers, confident presenting to groups, skilled at analysing evidence and able to work collaboratively across functions and cultures. Regular regional travel is an important part of the role. A master's degree in education or a related discipline, together with a recognised teaching qualification. At least eight years' experience as a school leader or Head of Department in a Cambridge centre, including Cambridge teaching experience. At least five years' experience working in China, with knowledge of China's education system and wider East Asia school contexts. Strong understanding of Cambridge IGCSE and Cambridge International AS & A Level, as well as Cambridge assessments and examination cycles. Sound knowledge of education, teacher education and professional development. Excellent written and spoken English, strong interpersonal and team-working skills, proficient IT skills, and confidence travelling regularly. Contribute to local trainer selection, continuing professional development and quality assurance, and develop tailored professional development and consultancy proposals for regional needs. Scale successful workshops and school-support models across the region, sharing tools, resources and facilitation guidance to strengthen capability across the East Asia team. Desirable criteria: Knowledge of Cambridge Insight and Cambridge published resources. Business development experience, including commercial awareness and the ability to identify appropriate cross-selling and up-selling opportunities. For a detailed job description, please refer to the link at the bottom of the advert on our careers site. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: Discretionary annual bonus Private medical Insurance 20 days annual leave We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability. For further information about Cambridge University Press & Assessment, please visit [外部招聘链接已隐藏] WeChat account: 剑桥国际考评 Telephone enquiries and personal visits will NOT be accepted. Ready to pursue your potential? Apply now. We aim to support candidates by making our interview process clear and transparent. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place from week commencing 30th November, until this position is filled. If you are shortlisted and progressed through the stages, you can expect: 1st stage virtual interview via MS Teams A task will be sent to you in advance as part of the interview process 2nd stage in person interview at our office in Shanghai or Beijing Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter. Why join us Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.