Universal Banker Hangzhou HZH Sub-branch 大堂服务助理

HSBC International Wealth and Premier Banking (IWPB) Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance. We are currently seeking an experienced professional to join our team. In this role, you will:

1. 01

   Engage and Discover Customer Needs on Branch Entry

2. 02

   Acquire New to Bank customer

3. 03

   Deepen Relationships with Customers

4. 04

   Deliver Service Excellence

5. 05

   Promote digital/CCSS solution to release teller/PRS's service burden

6. 06

   Support the Branch

7. 07

   Complete simple retail sales

8. 08

   Protect the Bank - through vigilance against fraud, Knowing your customer, adhering to regulations/policies and minimizing operational risk To be successful in the role, you should meet the following

•Strong interpersonal and empathy skills with strong decision making and ability to deliver •Minimum of two years working in financial services industry •Previous experience in Retail/Premier sales preferred •Understanding of core products, Premier proposition, and familiar with retail and wealth product processes •Understanding of relationship management systems (RM Platform etc.) •Solid knowledge of appropriate branch operational procedures •Money Laundering Awareness Certificate held •Knowledge of relevant regulatory governance in market •Good knowledge of HSBC and personal banking •Team player with collaborative skills •Knowledge of local and Group compliance regulations •Able to deliver the client experience and needs-based solutions through effective communication, influencing, and sales skills You’ll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued By HSBC Bank (China) Company Limited HSBC China currently utilizes AJINGA, a third party recruitment management system, to process job applications. Please watch out for emails, SMS, and/or WeChat messages from AJINGA. Note that AJINGA will only send notices from the following email, and will not ask you to provide any personal data by responding to the message directly. · E-mail: hsbcrecruiting@mail.ajinga.com