Operational Communication Officer

Purpose The Communication Officer contributes to designing, planning, and implementing the delegation’s strategy on operational communication, aiming at enhancing the acceptance of the ICRC and the national Red Cross/Red Crescent society in the country. By engaging key stakeholders, s/he helps to facilitate access to and acceptance of communities that the ICRC serves. S/he will develop and implement a community engagement and accountability strategy ICRC operations. This includes identifying appropriate communication channels to reach communities, assessing information needs and developing feedback channels in order to enhance accountability of the organization towards those it seeks to assist and protect. Accountabilities & functional responsibilities Assesses field-level operational communication and community engagement needs and develops corresponding plans of action Monitors public sources, community perceptions and communication channels to identify reputational risks, and inform operational planning. Develops and implements community engagement strategies, identifies appropriate communication channels and products, and strengthens community feedback mechanisms and accountability to affected populations. Supports National Red Cross and Red Crescent Societies in developing operational communication strategies, tools and messages, while promoting coordination and consistency with ICRC approaches. Provides interpretation, translation, communication-related training and coaching, as well as administrative and technical support to the communication team Coordinates the development of Audio Visual and printed production materials for operational communication and community engagement Identifies the right tools, training, and support needs to ensure the operational communication objectives are implemented Contributes to capacity building strategies and programs related to communication and International Humanitarian Law promotion for the national society, in conjunction with the relevant internal colleagues Advises and supports efforts to address Lebanese Red Cross operational commutation needs Ensures the implementation and overview of an environment scanning mechanism by monitoring the local media and specific social media sites at sub-delegation level Maintains specific reporting tools, contributes to general reporting for Lebanon and the Communication department Provides coaching to all staff in planning, monitoring and implementation of operational communication and community engagement activities Facilitates and organizes operational communication-related workshops with the Communication Coordinator for field teams

Certifications / Education required Bachelor’s degree in communications, political science, international relations or journalism Master’s degree is a plus Professional experience required Minimum of 3 years’ work experience in a field relevant to communication and/or prevention.