Chief Bartender 首席调酒师

Customer and Colleague Experience

宾客服务

• Ensures the delivery exceptional guest service at all times.

确保所有员工始终提供优异的对客服务。

• Provide engaged

确保与客人之间有良好互动。

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。

• Maintains positive guest and colleague interactions with good working relationships.

与客人和同事保持基于良好工作关系的互动接触。

• Establishes a rapport with guests maintaining good customer relationships.

与客人建立并保持良好的客户关系。

• Deliver high quality of engagement and service to guests

传送高水平对客服务。

• Ensure guest needs and reasonable requests are met

确保客人的需求和合理的要求被满足。

• Seek opportunities to continually improve guest service

不断寻找机会改进对客服务。

Operational

营运

• Ensures that minimum brand standards have been implemented.

确保贯彻执行酒店最基本的品牌标准。

• Create and design seasonal cocktail menu and festival promotion drinks

负责更新餐饮部季节性鸡尾酒酒单和节日特殊饮品

• Set up the cost in the finance cost system

设置标准化的系统成本

• Control outlet and F&B general beverage cost

把控部门及餐饮部酒水成本

▪ Familiar with finance documents and report, in order to maximize revenue by reducing costs.

熟知财务文件及报表，以最大限度地提高收入，减少成本

• Control and reduce breakage

控制并减少破损

• Submits request for replenishing the beverage and equipment in the Bar

负责采购餐饮部所需烈酒及相关调酒设备

• In charge of new cocktail training for all outlets

负责各部门新的鸡尾酒烈酒培训。

• Neat and pleasant appearance.

仪表整洁

• Articulate and detail oriented

表达力强

• Well-groomed and presented and outgoing personality

良好的形象、个人展示能量及外向性格

• Good bar team leadership and management

对吧台团队的良好管理及引领