Field Service Engineer

1. Completes and successfully pass assigned training tasks on assigned products and responsibilities

2. Expert knowledge of Sciex and OEM products

3. Working knowledge of applications/software workflow

4. Expert in performing high quality installation, repair and maintenance on mass spec instruments

5. Assigned and responsible for customer satisfaction at strategic accounts

6. Performs IQ/OQ and other

products. Includes training.

7. Conducts special projects as directed

8. Leading the tracking and completion of district PMs

9. Assists the District Manager with identifying resource and training needs.

10. Mentors and trains lesser experienced staff members

11. Expert in HPLC installation and maintenance

12. Performs preventive maintenance on select products

13. Demonstrates and completes all administration duties

14. Maintains own tool and parts inventory to ensure adequate supply

15. Assist District/Process Manager with coordinating background work and leading technical discussions for regional escalations

16. Troubleshoots and resolves difficult service situations both within assigned accounts as well as across the district/region

17. Detailed technical speech of company products in seminars.

18. May fill in for District Manager as needed

Required Qualifications:

1. Bachelor degree or above, major in: Chemistry Analysis or Electronics.

2. Prior experience using and/or servicing mass spectrometry or related scientific instruments.

3. Proven system analytical problem solving skills.

4. Works independently and as part of team

5. Drives commercialization of SCIEX products

6. Expert knowledge of electrical and electro- mechanical technology

7. Participation in PSPs & Kaizens

8. Able and willing to learning new technology and new skill.

9. Well communication skills required, either to internal partner and customers. 10. Well oral and written English skill.

11. Well computer skills using windows and Microsoft office.

12. Able and willing to travel extensively to cover our distributed instrument base.