Manager, Marketing & eCommerce Consulting, Greater China & Mongolia

HOW YOU WILL MAKE AN IMPACT The Manager, Marketing & eCommerce Consulting, Greater China & Mongolia (GCM) is a member of the hotel-facing consulting team and is responsible for delivering Marketing & eCommerce operational support for new opening hotels across Greater China & Mongolia. This role serves as the point of contact for assigned hotel openings, ensuring critical activation milestones are delivered on time and in alignment with Hilton brand standards and commercial objectives. Given the continued growth of the GCM opening pipeline and increasing complexity of opening projects, this role plays a critical operational function in ensuring scalable and consistent delivery of Marketing & eCommerce opening support across the region. The position works closely with hotel commercial teams, regional commercial stakeholders, and external agencies to drive opening readiness, commercial activation, and successful hotel launches. As the Manager, Marketing & eCommerce Consulting, GCM, this role will be responsible for performing the following tasks: • Manage a portfolio of new opening hotels, providing Marketing & eCommerce consultation and support throughout the hotel lifecycle. • Serve as a key partner to hotel commercial teams and regional stakeholders, driving alignment, readiness, and successful execution of commercial initiatives. • Lead and coordinate opening-related activities to ensure timely delivery against business objectives and brand standards. • Build and evolve scalable processes, tools, resources, and support frameworks that enhance hotel performance and operational efficiency. • Explore and implement innovative technologies, platforms, and service models that improve support delivery and enable regional scale. • Provide ongoing performance consultation and strategic guidance to help hotels maximize commercial results and accelerate growth.

WHY YOU’LL BE A GREAT FIT To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Preferred Skills and Experience • Experience designing and implementing scalable support models, operating frameworks, or business processes that drive consistency, efficiency, and sustainable growth. • Experience identifying and leveraging innovative technologies, automation and AI-enabled solutions, to enhance operational effectiveness and scale support delivery. • Effective communication, collaboration, and presentation skills • Excellent project management skills with attention to detail, deliverables, and proactive problem-solving • Strong analytical skills with expertise in data analysis • Strong prioritization and decision-making skills for managing multiple projects and deadlines • Ability to work effectively in a matrixed environment, influencing teams at all levels • Expertise in marketing strategy development, especially in digital marketing • Self-motivated team player with strong communication and presentation skills Required Qualifications • Minimum Education: BA/BS/bachelor’s degree • Minimum Years of Experience: 5+ • Experience working in the hospitality and/or travel industry What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodation, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! JOIN AN AWARD-WINNING WORKPLACE CULTURE At Hilton, we don’t just deliver exceptional experiences for our guests - we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay - we’re a great place to work.