Sr. Associate Director, Tech SME

of Sr. Associate Director, Tech SME. Business: IWPB Technology Principal responsibilities Principal responsibilities Technical leadership and architecture * Own and communicate the technical vision, roadmap and engineering approach for Web Flows, aligned with Digital Platforms and wider iWPB Technology strategies. * Lead the design and delivery of secure, resilient and scalable web applications, APIs, microservices and associated platform components. * Translate complex business, customer and regulatory

into pragmatic technical solutions. * Work with Architecture, Platform Engineering, Cybersecurity and Infrastructure teams to agree solution designs, engineering standards and technology patterns. * Make informed technology decisions, balancing customer value, delivery speed, operational resilience, security, maintainability and cost. * Identify opportunities to simplify the technology estate, reduce technical debt and retire legacy components. * Ensure solutions are designed for availability, recoverability, observability, performance and efficient support. * Provide technical direction across multiple agile squads and ensure consistency of engineering practices across locations. Engineering delivery * Lead the technical delivery of Web Flows initiatives from discovery and design through implementation, release and production support. * Break down complex or ambiguous problems into clear technical outcomes, deliverables and implementation plans. * Review and assure solution designs, code quality, test strategies, release plans and operational readiness. * Remove technical impediments and manage dependencies across teams, platforms and technology functions. * Support delivery teams in applying agile, DevSecOps and continuous delivery practices. * Promote automation across build, test, deployment, environment management and operational processes. * Ensure engineering deliverables meet agreed standards for quality, security, resilience, performance and regulatory compliance. * Contribute to planning, estimation, prioritisation and capacity discussions, ensuring that technology risks and dependencies are visible. Platform resilience, security and operational effectiveness * Be accountable for the production readiness and operational health of Web Flows services. * Work with service management and production support teams to improve stability, incident prevention, monitoring and recovery processes. * Lead technical contributions to problem management, root-cause analysis and service improvement. * Ensure appropriate logging, monitoring, alerting, tracing and service-level measures are in place. * Identify and mitigate technology, cyber, operational and delivery risks. * Support audit, control assessments, risk reviews and independent programme assessments as required. * Ensure changes are delivered in accordance with HSBC’s control framework and technology policies. * Protect HSBC from avoidable operational, financial, regulatory and reputational risk. Stakeholder management and influence * Build strong working relationships with Value Stream Leads, Product Owners, Architects, Engineering Leads, Operations, Cybersecurity and business stakeholders. * Represent Web Flows in relevant technology, delivery and governance forums. * Explain complex technical topics clearly to both technical and non-technical audiences. * Influence decisions across teams and geographies without relying solely on formal authority. * Partner with third-party suppliers and technology vendors where applicable, ensuring delivery quality, value for money and effective risk management. * Contribute to the alignment of global, regional and local technology priorities. * Encourage constructive challenge and ensure diverse perspectives are considered in technical and delivery decisions. People and engineering capability * Provide technical coaching, mentoring and day-to-day leadership to engineers and technical specialists. * Help build a high-performing, inclusive engineering culture focused on ownership, collaboration, quality and continuous improvement. * Share knowledge across teams and promote reuse of proven patterns, components and engineering practices. * Support capability development in modern web engineering, cloud technologies, automation, resilience, security and DevSecOps. * Identify skills gaps and contribute to development plans, communities of practice and technical learning. * Collaborate effectively with globally distributed colleagues and promote consistent ways of working across locations. * Demonstrate HSBC’s values by valuing difference, succeeding together, taking responsibility and getting it done. Financial and delivery management * Support effective prioritisation of change and run activities within agreed budgets and delivery plans. * Ensure technical decisions consider total cost of ownership, operational efficiency and long-term sustainability. * Contribute to investment cases, delivery estimates, resource planning and vendor assessments. * Manage multiple priorities while maintaining focus on customer outcomes, engineering quality and risk management. Requirements Knowledge and experience / qualifications Essential * Proven experience as a Tech Lead, Lead Engineer, Principal Engineer or equivalent role in a complex enterprise environment. * Strong experience designing and delivering web applications, digital journeys, APIs and distributed services at scale. * Demonstrable experience leading engineering delivery across multiple agile teams. * Strong understanding of software architecture, application design, data, infrastructure and integration patterns. * Experience with modern engineering practices, including DevSecOps, continuous integration and continuous delivery. * Experience with cloud technologies, containerisation, microservices and automated deployment approaches. * Strong understanding of non-functional requirements, including resilience, scalability, availability, performance, observability and security. * Experience working with architecture, cybersecurity, platform and operations functions to deliver production-ready services. * Ability to lead technical decision-making in situations involving ambiguity, competing priorities and complex dependencies. * Strong communication, influencing and stakeholder management skills. * Experience coaching engineers and raising engineering standards across teams. * Experience working in a regulated industry or other environment with strong operational, security and control requirements. * Ability to work effectively with colleagues across multiple countries, cultures and time zones. You’ll achieve more when you join HSBC. HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ***Issued By HSBC Software Development (Guangdong) Limited Shanghai Branch***