Senior Client Advisor - Operations

Supporting the Store Manager across daily operations, time management, and opening and closing duties. Mentoring Client Advisors and championing the integration of newcomers through coaching and buddy programmes. Maintaining impeccable stock room organisation — from shipment arrivals and replenishment to packaging — keeping the sales floor always client-ready. Managing delivery operations, MySR orders, courier bookings, and MyPR requests with precision and efficiency. Upholding stock accuracy standards across reservations, deposits, RMS locations, defective items, and other specialised stock processes. Providing seamless client-floor support, including stock collection, packaging replenishment, and gift wrapping. Acting as back-up for CITES applications, repair shipments, DF claims, and Auckland warehouse correspondence. Identifying opportunities to improve operations and championing best practice across the team.

Detail-Oriented: You take pride in precision, from stock counts to process compliance. Operationally Astute: You manage competing priorities with calm efficiency and a structured mindset. A Natural Mentor: You elevate those around you, sharing knowledge generously and leading by example. Adaptable & Resilient: You navigate ambiguity with confidence and embrace change as an opportunity. Collaborative: You understand that exceptional client experiences are built behind the scenes, and you take that responsibility seriously. Digitally Fluent: Comfortable with retail systems, stock management platforms, and operational tools. Bonus points if you bring: At least 3 years experience in a retail specialty or luxury environment. A proven track record in stock management, logistics, or operations within a client-facing setting.