Fraud Manager, Client Services

Responsibilities include, but are not limited to: Fraud Strategy & Operations: Develop fraud standards and fraud risk rules in collaboration with global standards. Proactively manage chargebacks and payment disputes, gathering supporting evidence and processing written correspondence to successfully recover funds. Analyze business operations and identify links between fraudulent transactions to develop actionable recommendations and insights, preventing current or future fraud exposure for LVA Digital. Internal Control & Compliance Coordination: Serve as the primary point of contact for Zone and Global Payment & Fraud teams, facilitating communication and providing regular updates on risk profiles, compliance status, and control effectiveness. Lead the assessment and improvement of existing control processes related to client risk management, recommending enhancements to strengthen the overall control environment and reduce vulnerabilities. Evaluate prevention, detection, and response capabilities, including processes, tools, skills, and staffing, to continuously enhance our fraud defense mechanisms. Cultivate and maintain strategic partnerships across internal departments (e.g., Legal, IT, Digital, Retail Operations) and external entities to foster a collaborative environment, share intelligence, and implement holistic fraud prevention strategies. Team Leadership & Performance Management: Directly supervise and manage a team of Team Leads and Analysts, fostering a high-performance culture focused on accuracy, efficiency, and compliance. Monitor and evaluate analyst productivity and quality through regular performance reviews, coaching, and feedback sessions, ensuring consistent adherence to established KPIs and quality standards.

The ideal candidate will possess strong leadership, analytical, and communication skills, with a proven track record in risk management and fraud prevention within a luxury retail environment. Experience: 5-7 years of experience in similar operations (risk management, fraud prevention, loss prevention, asset protection). 3-5 years of people leadership experience in a management capacity. Experience in risk management and analytic strategy is highly desirable. Skills: Exceptional interpersonal, verbal, and written communication skills. Strong leadership, collaboration, influencing, and organizational skills with meticulous attention to detail. Must be self-motivated with the ability to work independently and as part of a cohesive team. Proficiency in data analysis and deriving meaningful insights for decision-making. Familiarity with PowerBI and advanced Excel skills. A strong team player with a collaborative approach to problem-solving. An agile learner, strategic thinker, and possess strong problem-solving skills.