路易威登
Operation Manager, Client Services
岗位职责
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任职要求
Minimum 5 years of experience in client services operations, contact center operations, e-commerce operations, or related operational/project management roles. Experience managing operational processes involving multiple stakeholders across different functions. Experience leading projects from planning through implementation and post-launch follow-up. Experience in people management, including team leadership, coaching, and performance management. Solid understanding of operational processes related to order monitoring and release/decline decision-making, payment issue handling, fraud or chargeback management, returns, repair coordination, data-related request handling, and cross-functional issue resolution.
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