Quality Specialist/Quality Specialist

Quality issues management － Handling inquiries about quality issues that come from stores and provide timely and effective responses. － Handling inquiries about quality issues that come from warehouses and provide timely and effective responses. Quality information management － Timely convey the relevant quality information from the central team to all stores and the corresponding teams. － Effectively collect issues related to quality from the stores and the market, and promptly feedback them to central team － Regularly conduct data statistics and analysis on quality issues of relevant product categories. Standard Operation Procedure Setup and management － Establish and implement quality-related standard operation procedures － Conduct real-time monitoring and improvement Quality related Training － Regularly provide quality-related training for the store's after-sales specialists － Regularly provide quality-related training for third party agents Store Supporting － Conduct regular online or offline store visits for in-charged stores － Real-time understanding of the actual operation and pain points of the store's after-sales service, and providing corresponding support and solutions Warehouse Quality-related management － Effective management of the corresponding storage locations in the warehouses (related to quality) － Conduct regular inventory analysis and provide optimization solutions.

－ Three years or above working experience in Quality area, luxury industry is preferred. － Good command of Excel/Word － Strong communication skills － Fluent in English and Mandarin ------------------------------------------- Responsibilities: Quality issues management － Handling inquiries about quality issues that come from stores and provide timely and effective responses. － Handling inquiries about quality issues that come from warehouses and provide timely and effective responses. Quality information management － Timely convey the relevant quality information from the central team to all stores and the corresponding teams. － Effectively collect issues related to quality from the stores and the market, and promptly feedback them to central team － Regularly conduct data statistics and analysis on quality issues of relevant product categories. Standard Operation Procedure Setup and management － Establish and implement quality-related standard operation procedures － Conduct real-time monitoring and improvement Quality related Training － Regularly provide quality-related training for the store's after-sales specialists － Regularly provide quality-related training for third party agents Store Supporting － Conduct regular online or offline store visits for in-charged stores － Real-time understanding of the actual operation and pain points of the store's after-sales service, and providing corresponding support and solutions Warehouse Quality-related management － Effective management of the corresponding storage locations in the warehouses (related to quality) － Conduct regular inventory analysis and provide optimization solutions. Requirements: － Three years or above working experience in Quality area, luxury industry is preferred. － Good command of Excel/Word － Strong communication skills － Fluent in English and Mandarin