Assistant Manager, Client Care Service/Assistant Manager, Client Care Service

Operation management ⚫Security first, 0 accident ⚫Lead distant repair team to ensure all digital clients a good repair experience on accurate quotation prepared, well listened, communicated and supported. ⚫Lead intake team to guarantee all repair products registered accurately, all quotations provided on time, support to retails and supply chain on care issues solving efficiently. ⚫Build good connection with retail, work as bridge between business and care service. ⚫Work closely with central care team and all zone care service centers to have regular exchange on problems solving, good practices sharing and duplication Project management ⚫Based on global and local strategic focuses, make clear yearly projects, encourage and support team to launch projects successfully together. ⚫Continuous improvement on process, efficiencies, solutions and service categories with creativity and data driven. Team management ⚫Recruit, train and build an active, self-motivated and united team. ⚫Coach team to be clear of their development plan, find self motivation and reach win-win both for company and team members. Key

& Competencies ⚫Bachelor degree or above ⚫Be familiar with Office software, Power BI/AI tool is a plus ⚫Standard Mandarin, Master written and oral English communication skills ⚫Projects management experience is necessary ⚫Proactive client excellence awareness and service skills ⚫Sincerity ⚫Practical ⚫Humble ⚫Proactive attitude, Open mind, active communication and fast learning ⚫High responsibility and dare to try ⚫Good at teamwork, with commercial mindset and can work under pressure ------------------------------------------- Job Duties & Responsibilities Operation management ⚫Security first, 0 accident ⚫Lead distant repair team to ensure all digital clients a good repair experience on accurate quotation prepared, well listened, communicated and supported. ⚫Lead intake team to guarantee all repair products registered accurately, all quotations provided on time, support to retails and supply chain on care issues solving efficiently. ⚫Build good connection with retail, work as bridge between business and care service. ⚫Work closely with central care team and all zone care service centers to have regular exchange on problems solving, good practices sharing and duplication Project management ⚫Based on global and local strategic focuses, make clear yearly projects, encourage and support team to launch projects successfully together. ⚫Continuous improvement on process, efficiencies, solutions and service categories with creativity and data driven. Team management ⚫Recruit, train and build an active, self-motivated and united team. ⚫Coach team to be clear of their development plan, find self motivation and reach win-win both for company and team members. Key Requirements & Competencies ⚫Bachelor degree or above ⚫Be familiar with Office software, Power BI/AI tool is a plus ⚫Standard Mandarin, Master written and oral English communication skills ⚫Projects management experience is necessary ⚫Proactive client excellence awareness and service skills ⚫Sincerity ⚫Practical ⚫Humble ⚫Proactive attitude, Open mind, active communication and fast learning ⚫High responsibility and dare to try ⚫Good at teamwork, with commercial mindset and can work under pressure