Store Support Coordinator/Store Support Coordinator

⚫Work as bridge between retail and care service. Actively go to store. Share and help store solve care related problems. Bring store understanding and knowledge back to Care team. ⚫Handle all repair enquiries and maintain communication with retail stores and internal departments to align service demands. ⚫Escalate repair abnormalities to headquarters via TIPS system, and follow up cases until full closure. ⚫Conduct inspection, intake, TIPS ticket creation and follow-up for DC high end products refreshing. ⚫Communicate and coordinate with external vendors to ensure smooth execution of repair and care tasks. ⚫Administer the return of repaired products and cancellation of invalid repair orders. ⚫Verify SAP Purchase Orders (PO) and goods receipt documents. ⚫Management stocked repair products at warehouse. ⚫Consolidate all repair-related customer complaints and drive full case closure. ⚫Attend monthly cross-functional meetings including technical team with headquarters and sharing sessions with Retail Excellence team. ⚫Store visits to provide frontline after-sales operational support. ⚫Participate in cross-departmental training and other relevant meetings. ⚫Drive after-sales special projects, including resource coordination, progress tracking and final acceptance ⚫Compile and submit multi-dimensional after-sales reports. KEY

& COMPETENCIES ⚫Bachelor degree or above ⚫Be familiar with Office software ⚫Standard Mandarin, basic written and oral English communication skills ⚫Proactive client excellence awareness and service skills are necessary ⚫Proactive attitude, Open mind, active communication and fast learning ⚫High responsibility and dare to try ⚫Projects management experience is a plus ⚫Good at teamwork, with commercial mindset and can work under pressure ------------------------------------------- ⚫Work as bridge between retail and care service. Actively go to store. Share and help store solve care related problems. Bring store understanding and knowledge back to Care team. ⚫Handle all repair enquiries and maintain communication with retail stores and internal departments to align service demands. ⚫Escalate repair abnormalities to headquarters via TIPS system, and follow up cases until full closure. ⚫Conduct inspection, intake, TIPS ticket creation and follow-up for DC high end products refreshing. ⚫Communicate and coordinate with external vendors to ensure smooth execution of repair and care tasks. ⚫Administer the return of repaired products and cancellation of invalid repair orders. ⚫Verify SAP Purchase Orders (PO) and goods receipt documents. ⚫Management stocked repair products at warehouse. ⚫Consolidate all repair-related customer complaints and drive full case closure. ⚫Attend monthly cross-functional meetings including technical team with headquarters and sharing sessions with Retail Excellence team. ⚫Store visits to provide frontline after-sales operational support. ⚫Participate in cross-departmental training and other relevant meetings. ⚫Drive after-sales special projects, including resource coordination, progress tracking and final acceptance ⚫Compile and submit multi-dimensional after-sales reports. KEY REQUIREMENTS & COMPETENCIES ⚫Bachelor degree or above ⚫Be familiar with Office software ⚫Standard Mandarin, basic written and oral English communication skills ⚫Proactive client excellence awareness and service skills are necessary ⚫Proactive attitude, Open mind, active communication and fast learning ⚫High responsibility and dare to try ⚫Projects management experience is a plus ⚫Good at teamwork, with commercial mindset and can work under pressure