Snr Channel Operations Specilist

The Senior Channel Operations Specialist will be responsible for managing Partner Engage rebate programmes and calculating rebate incentives. The role involves analysing data to support informed channel business decisions, identifying trends and patterns, developing recommendations, and producing reports, graphs and presentations for regular and ad hoc use. The role will also support data structure design and the development of data models, with an openness to exploring and adopting AI tools to improve efficiency and ways of working. Key Responsibilities: Manage rebate programmes within the assigned area of responsibility, including rebate calculations and providing support and solutions to the Europe and META Channel teams to meet business objectives. Produce reports, analytics, data models and solutions related to channel partner rebates using tools such as Excel, SQL, VBA, Power BI and Qlik. Collaborate with Finance, Services and other functions on new programme and process deployment, harmonisation, expansion and optimisation. Act as the main point of contact for the assigned area of responsibility or business unit. Work with business partners and business units to understand their reporting needs, critical metrics and KPIs. Manage audits and ensure audit compliance within the area of responsibility. Contribute to strategic Lenovo initiatives and projects. Develop and improve processes in collaboration with business teams and BT/IT to support Lenovo’s objectives. Participate in BT/IT data solution testing, process design and modelling discussions, and user acceptance testing (UAT). Explore opportunities to use AI tools and emerging technologies to improve data analysis, reporting, process efficiency and day-to-day ways of working.

Bachelor’s or master’s degree in a technical, analytical or computer science-related field. At least 3 years’ experience in channel operations and 5 years’ experience in data analytics, reporting, process design or solution design. Strong analytical thinking, problem-solving skills and attention to detail, with a high level of accuracy when working with data, calculations and reports. Advanced MS Office skills and upper-intermediate SQL skills. Experience with Power BI and QlikView/Qlik Sense. Experience managing complex processes and reporting solutions end to end, covering requirements gathering, implementation, testing, go-live and post-production support (PPS). Genuine interest in AI and emerging technologies, with a willingness to learn, explore new tools and apply them to improve work processes. Previous hands-on AI experience is an advantage, but a proactive learning mindset is essential. Strong written and verbal communication skills in English, a collaborative approach, flexibility and a proactive, can-do attitude. Eagerness to learn, develop new skills and continuously improve existing processes and ways of working. Customer-focused approach and the ability to build effective relationships with internal stakeholders. What Lenovo Can Offer You: Opportunities for career development and growth. Performance-based rewards. Hybrid working model (office 3 days/home office 2 days a week). Up to three paid Personal Days annually, plus additional vacation days. 100% sick leave compensation for up to two months per year. A broad selection of soft and hard skills training, plus individual mentoring. Employer contribution to the Third Pillar Pension System, and life and life-events insurance fully covered by the company.