Germany-Retail Associate

Position: Sales Associate Location：Berlin Contract type: Full-time, fixed contract (Outsourced position） At Anker Innovations, we build technology that makes life simpler, safer, and smarter for our customers — from charging and energy solutions to Soundcore audio and eufy smart home products. In our new boutique store in Berlin, we're creating a shopping experience that seamlessly connects the digital and physical worlds: Online-to-Offline (O2O) is at the heart of every customer interaction. As a Sales Associate, you are the first point of contact for our customers in store. You combine personal advice with the digital tools of our ecosystem — whether that means helping a customer pick up an online order, bringing our latest products to life through hands-on demos, or advising on our connected services. You're curious, proactive, and genuinely interested in finding the right solution for each customer's everyday life. This role is offered exclusively as a full-time, permanent position. Description:

1. 01

   Welcome and advise customers in store, ensuring a seamless experience across our online shop, app, and physical store.

2. 02

   Support Click & Collect, online returns, and digital self-service options directly in store.

3. 03

   Build deep product knowledge across our portfolio — Anker Charging, Soundcore Audio, eufy Smart Home, and Anker SOLIX — and give customers tailored, individual recommendations.

4. 04

   Present new products and innovations in an engaging way, including through live demos and in-store events.

5. 05

   Support the wider team across all areas of the store, from the sales floor to the stockroom, as needed.

6. 06

   Record and maintain customer data carefully and in line with our data protection guidelines.

7. 07

   Contribute to an open, respectful, and inclusive team culture, and be willing to learn from and support colleagues.

Key Qualifications

1. 01

   Reliable availability for flexible, business-driven store hours, including weekends.

2. 02

   Fluent German, spoken and written; good English skills are a plus.

3. 03

   Experience in retail, customer service, or a similar role with direct customer contact. Preferred Qualifications： Enthusiasm for consumer technology and a solid technical understanding Confidence with digital tools, apps, and omnichannel processes Ability to support multiple customers at once in a fast-paced environment Strong communication skills and a genuine interest in recommending tailored solutions Team spirit and self-initiative Care and discretion when handling sensitive customer and company data.