Customer Services Officer - Cityplaza

Handle inquiries and complaints at the designated / information counter

Provide operational support for the loyalty programme, and participate in various promotional activities

Handle the membership related matters and manage the VIP concierge areas in organized ways

HKDSE/ HKALE or above

Minimum 1 year’s relevant experience in customer service & hospitality industry; Preferably with shopping mall experience

Candidates with experience in serving premium members, working at and managing premium lounges will be a plus

Builds strong customer relationships and delivers customer-centric solutions

Develops and delivers communications that convey a clear understanding of the unique needs of different audiences

Builds partnerships and works collaboratively with others to meet shared objective

Proactive and pleasant personality

Fluent in spoken English and Chinese, including Cantonese and Putonghua

Basic computer skills such as Excel, Word, etc

5-day work with 9 hours daily, willing to work on a roster basis

BEHAVIOURAL COMPETENCIES

Customer Focus

Collaborates

Communicates Effectively

Drives for Result

Being Resilient

Demonstrates Self-Awareness

Learning Agility