Guest Services Ambassador - Taikoo Place

Develop and maintain good relationship with tenants Handle general enquiries and complaints of customers/ tenants Liaise and coordinate with leasing for office viewing and assistance on handover of office premises Conduct regular checking on office facilities including cleanliness of toilets and office premises to ensure quality service is delivered Regular visit and communicate with the office tenants whenever required to understand their needs and continuous service improvement Perform other duties assigned by supervisors

Tertiary education in Property / Hotel Management or related disciplines Holder of Security Personnel Permit and QASRS certificate Solid experiences in customer services and hospitality fields Builds strong customer relationships and delivers customer-centric solutions Develops and delivers communications that convey a clear understanding of the unique needs of different audiences Builds partnerships and works collaboratively with others to meet shared objectives Ability to rebound from setbacks and adversity when facing difficult situations Proactive, cheerful and service-oriented Basic computer skills on MS Word and Excel Fluent in spoken English and Chinese Fresh graduate will also be considered Willing to work on weekdays at irregular hours (5 days work week; between 8:00am to 8:00pm) BEHAVIOURAL COMPETENCIES Customer Focus Collaborates Communicates Effectively Drives for Result Being Resilient Demonstrates Self-Awareness Learning Agility