Business Manager - NA SSG Global Accounts

Role Summary

The NA Global Accounts Business Manager is a strategic business partner within Lenovo's Solutions and Services Group (SSG), responsible for driving growth, execution, and business performance across Lenovo's Global Accounts.

This role serves as the central point of coordination between ISO and SSG Global Account teams, Sales Leadership, Portfolio Management, Category teams, Marketing, Operations, and Enablement organizations to ensure successful execution of growth strategies and services initiatives.

Reporting to the Americas SSG Enablement Leader, the Global Accounts Business Manager will drive business planning, growth program execution, executive engagement, business governance, forecasting, and performance management to accelerate revenue growth, profitability, customer success, and services adoption across Lenovo's global customers.

This role offers the flexibility to be home-based anywhere in the U.S. If you're near our Chicago or Raleigh offices, we follow a friendly hybrid model with three days a week in the office - great for collaboration and connection! 

Responsibilities

Strategic Account Growth & Business Planning

• Partner with Global Account teams and sales leadership to develop and execute account growth strategies aligned to bookings, pipeline, revenue, and profitability objectives.
• Analyze account performance, business trends, and growth opportunities to support strategic account planning and services adoption across the portfolio.
• Support executive business reviews, account planning activities, and strategic customer growth initiatives.
• Collaborate with portfolio, category, and enablement teams to align growth priorities and business objectives.

Growth Programs & Pipeline Acceleration

• Drive execution of global sales programs and strategic growth plays across the Global Accounts portfolio.
• Partner with account teams to support opportunity progression, remove execution barriers, and improve visibility into strategic services opportunities.
• Track program effectiveness, pipeline health, and business outcomes to ensure achievement of growth objectives.
• Coordinate cross-functional activities required to support successful execution of strategic growth initiatives.

Complex Solutions & Services Expansion

• Provide business management support for strategic services opportunities and cross-functional initiatives.
• Support expansion of Lenovo's services portfolio within existing accounts through business planning, executive engagement, governance, and growth program execution.
• Align stakeholders across Sales, Portfolio, Category, Marketing, Operations, and Enablement teams to support strategic opportunities and customer growth initiatives.
• Embed opportunity reviews, business planning, and performance discussions into established account and sales rhythms.

Business Performance & Governance

• Establish and monitor key performance indicators, including bookings, pipeline, strategic services growth, program adoption, and overall business performance.
• Lead forecast reviews, pipeline inspections, and business performance discussions to identify opportunities, risks, and actions required to improve results.
• Consolidate business insights, executive reporting, performance recommendations, and business reviews for leadership stakeholders.
• Serve as the business management lead for the Global Accounts segment, driving forecasting, business planning, reporting, program governance, and operational excellence.
• Develop reporting frameworks and business-review processes that improve visibility, accountability, and decision-making.

Executive Engagement & Cross-Functional Leadership

• Coordinate executive engagement and cross-functional initiatives across Sales, Portfolio, Category, Marketing, Operations, and Enablement teams.
• Drive accountability, issue resolution, and stakeholder alignment to ensure successful execution of strategic priorities.
• Develop executive communications, presentations, business reviews, and reporting materials that support decision-making and customer growth.
• Act as a trusted advisor to sales leadership by providing data-driven insights, recommendations, and business performance analysis.

 

Requirements

• 5+ years of experience in Sales, Sales Operations, Business Management, Account Management, Strategic Planning, Product Management, Marketing, or a related field.
• Bachelor's degree in a relevant field, or equivalent experience.

 

Preferred Qualifications

• Experience supporting large enterprise, strategic, or global customer organizations preferred.
• Strong business acumen with demonstrated ability to drive growth initiatives and business outcomes.
• Excellent executive communication and presentation skills.
• Ability to influence across organizations without direct authority.
• Strong analytical and data-driven decision-making skills.
• Advanced proficiency in Excel, PowerPoint, Power BI, and business reporting tools.
• Proven ability to manage complex cross-functional initiatives and programs.
• Strong collaboration and stakeholder management skills.
• Ability to operate effectively in a highly matrixed global environment.
• Self-motivated with strong organizational, planning, and project management capabilities.
• Ability to deal with ambiguity and develop creative solutions to business challenges.
• Experience in Services and Solution Selling.
• Experience supporting Global Accounts, Strategic Accounts, or Enterprise Sales organizations.
• Experience with executive business reviews, forecasting, pipeline management, and account-planning processes.
• Knowledge of Lenovo's Services portfolio, including AI Solutions, Advanced Services, Premier Support, TruScale, Sustainability Solutions, GPS, and related offerings.
• Experience driving growth programs, governance processes, and performance management within a sales organization.