Field Service Engineer（北京）

Provides highly visible customer support through the performance of on-site installation, servicing and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.

Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.

Work closely with manufacturing customers in the execution of agreed upon test plans.

Provide technical assistance in troubleshooting and resolving equipment hardware/software issues.

Ability to clearly document process results, procedures and methods.

Requires independent planning and discipline to ensure the timely completion of long-term projects

Key liaison between factory needs and customer demands

Longer-term responsibilities will include supporting thermal/plasma products

B.S. or higher degree. in Engineering, preferred with Etch/ plasma Strip Fab experience

>=2 years of experience in semiconductor industry with focus on Etch / plasma strip process development

Strong understanding of Plasma processing, CMOS transistor physics and integration

In-depth knowledge of Etch / Plasma strip related issues and defects parameters and electrical characteristics of CMOS devices

Hands-on experience with development, qualification, sustaining engineering and troubleshooting of Plasma etch/strip equipment and processes

RTP experience is also desired but not necessary

Effective technical written, verbal communication skills and interpersonal skills are required

Able to work independently and conduct experiments to verify hypothesis

Be flexible on working hours