外科临床个案管理 Case Manager

Be single point of contact, get to know and keep track of patient profile and their family profile

Manage all aspects of new and existing patient queries and needs

Coordination of patient care, starting from first contact through all the treatment progress and post treatment follow up care; Coordinate service needs to be provided including but not limited to arrange resources, set schedule, transportation and escort.

Master the work process related to service line that case manager is designated to

Facilitate new patients visit by communicating sufficiently with patient and medical team in advance, for complicated service such as surgery, to pre-arrange every contact points of patient journey, make sure the flow is smooth, and accompany customers throughout the whole visit.

master service prices/promotions and be able to convey patients on service provided or procedure quotations within the service line

Coordinate financial clearance for treatment package/procedure/surgery (including GOP status if any),

Arrange with patients ‘ follow up treatment/regular checkups/ long term treatment

Pair up with physicians to provide better and convenient service to patients, Be the secretary on physician calendar maintenance including exceptional patient scheduling and sending investigation report to patients based on physician’s instruction.

Coordinate every patient’s journey smoothly , Escort patients to every point of contact with clinical team if needed

Be primary coordinator for patient education on pre-procedure education, post-procedure follow up

Maintain good relationship with patients , keep in touch with patients on regular basis , keep communication log/ records and reminders with logging events/ task list , progress , compliance to treatment, able to service client using HCRM

Be the bridge between patients and their physicians and Jiahui operation system and infra structures

Identify and develop relationships with personnel within servicing departments and other departments involved in the care of patients.

Improve patient trust to Jiahui Health and promote Jiahui brand by building good relationships with patients.

Master Jiahui services and be able to introduce and offer the correct services to patients and their families

For case managers who service one nationality need to be responsible for the whole patient process and translation support EXPERIENCES, SKILLS AND ABILITIES：

Nursing/medical background

Proven experience in customer service is a must

Possess fast learning ability and positive attitude is a must

Practical knowledge of procedures and treatments specific to minimum one service line/specialty

Strong verbal and written communication with all stakeholders

Excellent organizational skills

Computer literacy to maintain and manage case records

Fast learner and strong assessment /analytical skills

Being able to multitasking effectively and efficiently

Excellent time management skills