英语前台客服 Patient Access Representative (JJC)

Greet every patients and update patient’s information in system;

Record details of payment issue, appointment changes or special notes;

Billing and cashiering correctly;

Prepare insurance claim documents for direct billing;

Handle external and internal calls properly;

Identify, hane and resolve customer enquiries using all modes of communications, such as face to face, calls, SMS, WeChat, email and fax;

Educate customers on services available;

Upsell and cross sell Jiahui health service products through face to face service or through phone call;

Update physician’s roster and schedule patient’s appointment;

Ensure PA counter and customer waiting area is tidy and clean;

Identify areas for improvement and participate in improvement initiatives which respond to patient care needs;

Ensure teamwork and participate in all activities related to the smooth running of the service counter being assigned to. EXPERIENCES,SKILLS AND ABILITIES ：

Strong customer service skills;

Good problem-solving and team work ability;

Ability to handle computer-related tasks;

Strong communication and coordinating skill;

Proactive to solve customers’ problems and build professional relationships;

Good English skill; (ability to talk with and write emails to patients/colleagues)

Being able to multitasking effectively;

Excellent time management skills;

Basic critical thinking and problem solving skill.