Consumer Relations Manager

Lead to develop brand/channel how to win strategy and action plan to craft consumer service experience in Ecommerce Platform (Ali/JD and so on), be accountable to business leaders for the service results. Typical success measurements include service level, consumer experience, value creation (e.g. conversion, retention in eCom). Excel at communication with biz clients to ensure overall client satisfaction with strong working relationships across Business Clients to deeply understand business needs, put smart thinking behind how various resource options can meet those needs for the brand Engage, energize and enable others/vendors partners to identify opportunities for the brand/channel and step change/Innovate the existing service to strengthen CR’s expertise role in the brand/channel, drive adoption of the new service and act quickly to respond to any changes that may affect consumers and business. Analyze consumers feedback and behavior for the brand and share learnings to provide quality insights. Escalate contact trends and flag potential issues to multi-functional team and drive for alignment and solutions as a key contributor in issue/crisis management across all consumer touching points that CR has footprint for the brand.

Bachelor degree or above, proficient in English writing and speaking with advanced Communication & presentation skill 1-2 years working experience, experienced or knowledgeable in Marketing/E-com/Consumer relations/Project management will be preferential. Strength in data analysis to assess optimization opportunities. Strong logical thinking ability and coordination ability. Be agile to confront the trends and manage multiple priorities Ability to work well on own as well as part of a team while understand cultural diversity.