Commercial Sales Operations Specialist II

TK Elevator is currently seeking an experienced Commercial Sales Operations Specialist in Atlanta, GA. The Commercial Sales Operations Specialist plays a key role in supporting the growth and operational efficiency of the Spare Parts Business Center (SBC), with a primary focus on external sales growth initiatives, commercial analytics, quote management, and customer opportunity development. This role serves as a strategic support function to the Business Development and Customer Service teams by driving proactive follow-up activities, maintaining sales data integrity, identifying growth opportunities, and supporting commercial initiatives aimed at increasing revenue and improving customer engagement. The ideal candidate is highly analytical, organized, customer-focused, and comfortable working cross-functionally within a fast-paced operational and sales environment. ESSENTIAL JOB FUNCTIONS: Monitor and manage open quote backlog to ensure timely follow-up and customer responsiveness Partner with Business Development Managers and Customer Service teams to identify and recover stalled or aging opportunities Track quote activity, conversion trends, and backlog metrics to support sales performance improvement Assist with proactive customer follow-up on quotations, promotions, and targeted sales initiatives Commercial Analytics & Reporting Analyze sales trends, customer purchasing behaviors, and market opportunities to support business growth strategies Develop and maintain recurring commercial reports and dashboards related to revenue, order intake, quote conversion, and customer activity Identify trends, gaps, and opportunities within product categories, customer accounts, and sales channels Support management with ad hoc analysis and business insights to improve decision-making External Sales Growth Support Assist with external business development initiatives and targeted growth campaigns Support marketing and sales campaigns through customer list development, reporting, and opportunity tracking Identify account penetration opportunities and underutilized customer relationships Help prioritize customer outreach efforts based on sales trends and business opportunities CRM & Data Management Maintain CRM data integrity and support ongoing account data management efforts Monitor customer account activity and assist with maintaining accurate customer records, contacts, and sales pipeline information Support standardization and process improvement initiatives related to commercial operations and reporting Cross Functional Collaboration Work closely with Sales, Customer Service, Marketing, Pricing, Purchasing, and Operations teams to support commercial initiatives Assist in developing and improving processes that increase efficiency, visibility, and scalability across the business Participate in continuous improvement initiatives focused on customer experience and revenue growth

Bachelor’s degree in Business, Marketing, Finance, Analytics, or related field preferred 2–5 years of experience in sales operations, commercial operations, customer support, analytics, or related business functions preferred Strong analytical and problem-solving skills Advanced proficiency in Microsoft Excel required Experience with ERP systems, CRM platforms, Power BI, Salesforce, Oracle, or similar systems preferred Strong communication and organizational skills Ability to manage multiple priorities in a fast-paced environment Self-motivated with strong attention to detail and follow-through Preferred Characteristics Commercially minded with strong business curiosity Comfortable working with data and translating insights into actionable recommendations Proactive and customer-focused approach Strong collaboration and relationship-building skills Continuous improvement mindset with interest in process optimization and automation