ThinkPad Beta Support Intern - Spring 2027

Role Overview

Join Lenovo’s Quality Engineering team and support beta testing for next-generation ThinkPads. Working alongside the Beta Program Manager, you will help identify PC issues, troubleshoot problems, and support users testing new devices.

This hands-on, lab-based internship is ideal for a student with PC troubleshooting experience gained through an IT help desk, computer repair center, campus technology support, or personal PC-building projects. You will deepen your understanding of PC hardware, system components, Windows, and drivers while collaborating with a global engineering team.

What You’ll Do

• PC Testing: Review beta systems, identify hardware and software issues, and document findings.
• Troubleshooting & Defect Reporting: Investigate PC problems, help prioritize defects, and record clear steps to reproduce issues.
• Engineering Collaboration: Work with engineering teams to reproduce problems and support debugging.
• Solution Verification: Partner with testing teams to verify fixes and confirm that issues have been resolved.
• End-User Support: Help beta participants troubleshoot technical issues and communicate their feedback to the team.
• Test Organization: Maintain organized records of testing activities, reported issues, and follow-up actions.

What We’re Looking For

• Education: Currently pursuing a bachelor’s degree and at sophomore standing or higher.
• Windows Knowledge: Familiarity with the Windows operating system.
• PC Troubleshooting: Ability to identify and troubleshoot common PC hardware and software issues.
• Communication: Ability to explain technical issues clearly and work effectively with users and engineering teams.
• Organization & Initiative: Strong organizational skills, attention to detail, and the ability to work independently.
• Microsoft Office: Proficiency in PowerPoint and Excel.

Preferred Experience

• Experience working in a PC repair center, IT help desk, campus technology support, or similar technical support setting.
• Professional or hobbyist experience assembling, repairing, or upgrading PCs.
• Familiarity with troubleshooting Windows drivers, peripherals, and PC components.