Project Manager, Field Support Tools, Emerging Technology & Tools (ET&T)

This role will coordinate global, cross-functional programs focused on diagnostic tooling, service data collection, telemetry and log analysis, guided troubleshooting, service automation, predictive diagnostics, problem determination, and field service user experience. The successful candidate will work closely with Engineering, Service, Quality, Product Management, Manufacturing, Operations, and key technology partners to ensure new platforms launch with the serviceability capabilities required to diagnose, support, and repair them effectively in the field. The role requires a strong combination of technical program management, serviceability knowledge, user-experience thinking, cross-functional leadership, and execution discipline.