Technical Support Technician（base SA）

Provide technical support to customers and installers via phone, email, WhatsApp, and other communication channels. - Troubleshoot inverter, battery, communication, and monitoring-related issues. - Assist installers with system configuration, commissioning, and fault diagnosis. - Analyze error codes, system logs, monitoring data, and technical information to identify root causes. - Provide clear and practical technical guidance to customers and installation teams. - Escalate complex technical issues to the relevant engineering or technical teams when required. - Assist with firmware updates, system settings, and remote troubleshooting. - Develop and maintain technical knowledge of LuxpowerTek products and the broader solar and energy-storage industry. - Assist with product testing, troubleshooting, and technical investigations where required. - Maintain a high level of customer service while resolving technical problems efficiently.

Technical qualification, diploma, or relevant experience in electrical/electronic engineering, renewable energy, or a related field. - Experience with solar PV, hybrid inverters, battery-storage systems, or backup power systems will be highly advantageous. - Good understanding of AC and DC electrical systems. - Ability to read and understand electrical diagrams and technical documentation. - Strong fault-finding and problem-solving skills. - Good computer literacy. - Excellent verbal and written communication skills. - Ability to work independently as well as part of a team. - Strong attention to detail