Regional DC Ops AI Solutions Lead

partners closely with Operations, Engineering, Security, Compliance, Product Engineering, and business stakeholders to translate operational challenges into scalable AI solutions that deliver measurable value across Data Center Operations. Responsibilities AI Strategy, Governance & Technical Leadership Serve as the APAC DC Operations AI SME and trusted advisor, driving AI strategy, governance, architecture, and adoption across Data Center Operations. Identify opportunities to leverage AI, automation, and data-driven insights to improve operational efficiency, service delivery, reliability, safety, security, and business outcomes. Establish AI standards, governance frameworks, production readiness

, and operational support models aligned with Responsible AI, security, compliance, and Microsoft policies. Lead the end-to-end lifecycle of AI initiatives from opportunity assessment and solution design through deployment, adoption, and continuous improvement. Data Center Operations Partner with Data Center Operations, Engineering, Security, Compliance, and business stakeholders to deliver scalable AI solutions that support operational objectives, compliance requirements, and security-first practices. Drive AI-enabled improvements in incident management, root cause analysis (RCA), operational troubleshooting, process optimization, and KPI/OKR performance. Support operational planning, risk mitigation, cost optimization, and continuous improvement initiatives across Data Center Operations. Data Center Work Environment Lead organizational change management and adoption activities to integrate AI capabilities into operational workflows. Collaborate across teams to anticipate operational changes, evaluate impacts, and implement scalable solutions that improve workforce productivity and operational effectiveness. Promote a culture of innovation, security, safety, compliance, and continuous learning across the organization. Service Delivery & Stakeholder Leadership Drive cross-functional programs and partnerships to achieve service delivery objectives, operational KPIs, and business priorities. Analyze operational metrics, identify trends and risks, and recommend improvements to enhance customer experience, service quality, and operational resilience. Influence stakeholders, remove delivery obstacles, and ensure successful deployment and adoption of AI-driven solutions across the business Qualifications Required Qualifications High School Qualification or equivalent AND 6+ years' experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience. Preferred Qualifications Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 12+ years' experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 14+ years' experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience. Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications. Additional preferred qualifications: Experience with Microsoft Copilot, Azure AI, Azure OpenAI, Power Platform, Fabric, Dataverse, or related Microsoft AI technologies. Experience defining AI governance, operational support, and production readiness frameworks. Experience leading regional or global digital transformation initiatives. AI, Cloud, Security, Data, or Architecture certifications. Demonstrated track record of delivering measurable business outcomes through AI-enabled solutions. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.