Welcome Trainee 迎宾部实习生

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers, respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or departments as necessary to resolve guest call, request, or problem, Review shift logs/daily memo books and document pertinent information in logbooks.

为客人提供无微不至的问候，提供和协助客人所需的各种资讯包括查询、预订、本地信息（如交通、预订、干洗）等等。对客人提出的特殊要求做出回应并跟进以确保客人满意。收集，总结，并提供信息给客人关于酒店和周边地区的设施，包括特殊的活动。回答、记录和处理所有客人的电话、留言、请求、问题或关心的事情。根据需要联系相关的个人或部门以解决客人的电话、要求或问题。查看班次交班/工作日志，并将相关信息记录在日志中。致力为营造超越客人期望的体验，与各部门精诚会作以答复或解决客人的咨询和问题。

Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

预见客人的需求，包括聆听、观察客人、询问客人，并且及时地满足客人的需求。

Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

通过和客人沟通住宿、服务的体验来和客人进行情感投入。

English Language Proficiency.

英文流利。

Stress Tolerance.

抗压力。

Detail Orientation.

注重细节。