Learning Manager

Learning Strategy, Planning & Execution As a key partner for Team and CS Managers, you ensure the implementation of the learning progression to further develop the performance of the team, aligning training initiatives with overall business objectives and sales targets in line with corporate commercial/training guidelines. Embark the Management team to have full visibility of training activities. You will also monitor the quality and the impact of all training sessions via follow up, as well as maintaining an active presence to observe the subsequent implementation of the initiatives. Ensure learning content, tools, and materials are relevant to the CSC environment, practical for day-to-day use, and reflective of regional specificities. Coordinate and facilitate transversal training, including newcomers onboarding, digital tools, service standards, Clienteling and new launches relevant to the CSC population Utilize and identify relevant KPIs and data to evaluate training effectiveness, measure performance outcomes and continuously optimize learning programs Coaching Culture Enhancement Drive a strong, continuous coaching culture across CSC roles, from Client Advisors to Managers to enhance performance, engagement, and skills development. Observe interactions with clients through active listening and questioning, and coach individual team members to draw out their own solution to improve and develop. Equip and upskill Team Managers with the mindset, tools, frameworks and confidence to provide consistent, constructive coaching and feedback to their teams Cross-Functional Collaboration You will foster a cross-functional collaboration and communication to ensure consistency, alignment, and maximum impact of learning initiatives across teams and to maximize their impact. You will embark stakeholders, ensuring visibility, engagement, and shared ownership of the learning agenda As a member of the Learning team, you are responsible for liaising with Corporate/EMEA on training projects and delivering training at a Country level. Provide on-going feedback to Managers and HR on the performance/progress of individual team members. You will be a visible ambassador and a trusted partner of the Learning team, promoting a culture of development, excellence, and continuous improvement.

3-5 years of experience in a Managerial role Experience or strong exposure to Learning and Training Strong oral and written communication skills Training delivery skills - strong presentation skills with use of different techniques to facilitate learning Training delivery skills Ability to adapt and react to changes in a fast-paced environment Proactive, highly structured, driven and collaborative Strong influencing skills to engage stakeholders at all levels Fluency in English