Japan – Aesop Retail Business Manager (LUXE)

◆POSITION PURPOSE The Retail Business Manager has the primary responsibility to drive retail performance within their designated portfolio. Through consistent planning and execution, they ensure all spaces in their portfolio deliver the highest standard of retail practices and processes, resulting in exceptional customer experience and strong retail results. MAIN RESPONSIBILITIES ◆FOSTER BRAND EXCELLENCE ・Upholds & demonstrates Aesop brand identity & values ・Drives excellence in store environment, product presentation, & team presentation across their portfolio ・Partners with marketing & VM & puts forward recommendations to deliver on brand strategy ・Stays up to date with Aesop's positioning in the marketplace, shares insights & proposes appropriate actions across their portfolio ◆LEAD BUSINESS & OPERATIONS ・Acts as a conduit between head office & retail & cascades communications in an effective and timely manner ・Plans & conducts regular & purposeful store visits ・Considers the environment, local community & commercial outcomes in all business decisions ・Optimises inventory management, proactively seizes opportunities & mitigates risk ・Upholds compliance & integrates into workflow for self & team ◆EMBED CUSTOMER CENTRIC FOCUS ・Prioritises the customer in decision making ・Drives optimal productivity & customer outcomes through diligent management of portfolio scheduling ・Partners with Training & Performance to grow team capability in line with portfolio & business goals ・Holds self & others accountable to consistently deliver positive customer experience ・Analyses customer feedback & insights through a customer lens, taking action to enhance customer experience across portfolio ◆DRIVE PORTFOLIO PERFORMANCE ・Delivers on portfolio goals & targets ・Integrates observation, review & analysis of portfolio & team performance into daily workflow ・Leads proactive development of self & team through training, coaching & feedback ・Manages portfolio recruitment and builds dynamic portfolio development & succession plans ・Promptly engages in performance recovery ●Key Experience, Knowledge & Skills ・Experience in multi-site management ・Accomplished at team building, motivation and development ・Proven ability to analyse performance and take appropriate responsive actions ・Track record of strong relationship management and collaboration ・Ability to coach and provide feedback on performance ・Demonstrated ability to lead discussions that center on performance improvement ・Ability to problem solve and make decisions within business boundaries ・Strong written and verbal communication skills ・Excellent commercial acumen PROFILE People who thrive in this role: ・Enjoy operating in a fast-paced and dynamic retail environment ・Are adaptable and responsive in rapidly changing operating conditions ・View the development of their people as a top priority ・Utilise time in-store and in the office effectively to deliver on goals and targets ・Are motivated by delivering on or exceeding goals and targets ◆GENERAL OFFICE ETIQUETTE Team Involvement and Support ・Assist in maintaining harmonious workplace relationships by openly and effectively communicating with other employees ・Be an active team member by demonstrating a willingness to help and support others ・Work in a cooperative manner with all other employees ・Adhere to the Equal Opportunity policy of the company Health and Safety ・Ensure that full care is taken in the performance of all duties in order to protect the health and safety of oneself, fellow employees, visitors and consultants ・Adhere to the Occupational Health and Safety policy of the company ◆AESOP VALUES Respect We take every opportunity to work together in an environment of mutual trust, candour and honesty. We believe that the best and most creative ideas are arrived at and accomplished collectively, with personal and cultural differences celebrated and fostered. Behaviour: ・Initiates and maintains open, trusting relationships at every opportunity ・Builds on ideas collectively, works positively with others to create shared achievements ・Values and celebrates personal and cultural differences, and endeavours to learn from them ・Genuinely listens to what others have to say and provides candid feedback where appropriate. Creativity We embrace all creative possibilities and challenges, particularly those that arise in times of change and evolution. We have a strong desire to learn more, aim higher and examine more keenly, with a love of the unusual and interesting. We explore ideas and have a thirst for deeper understanding through constructive debate. Behaviour: ・Embraces and supports creativity, and promotes choosing a different path ・Displays a desire to delve deeper and understand situations more fully ・Develops several approaches or solutions to a problem ・Explores, investigates and debates new ideas with others in order to make well-formed decisions Excellence We go beyond what is expected, seeking to have a broader and longer lasting impact and producing outcomes of impeccable quality. We are unremitting in the pursuit of excellence; attention to detail and quality permeate every aspect of our working day. Behaviour: ・Goes beyond what is expected, considers the longer term impact of decisions and actions ・Takes accountability for delivering impeccable outcomes, displaying unrelenting attention to detail and quality ・Keeps the exacting standards Aesop customers have at the forefront and consistently strives to exceed these expectations ・Faces shortcomings and acknowledges strengths, and strives for ongoing growth Passion We apply energy and enthusiasm to all our activities and express passion in our working life. We have the strength to bounce back from setbacks and continue in our enthusiastic pursuit of creative endeavours. Behaviour: ・Applies energy and enthusiasm, choosing to take on greater challenges and more creative pursuits ・Passionately advocates for Aesop products and culture ・Demonstrates resilience in the face of obstacles, reassess and shows adaptability in moving around the setback Integrity We hold fast to an unwavering moral compass predicated on honesty, effort and quality. Integrity, principles and ethics matter to us, and resonate within every decision we make. Behaviour: ・Demonstrates a genuine moral compass when making decisions, acting ethically and responsibly ・Shows consistent and genuine sensitivity to the needs of others ・Remains open to sharing information with others to help them perform ◆AESOP COMMITMENT Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.