Customer Service Consultant [German & English Speaking]

. You can let us know if you would like your application to be considered under the Disability Confident Scheme within your application.

Experience Required Proven experience in selling and care within a customer service environment. Proven track record of effective selling skills resulting in positive commercial outcomes. Proven ability to handle multiple systems and efficiently execute operational processes. Demonstrated ability to work autonomously to make decisions and manage workload. Highly desirable: Aesop retail experience. Skills Required Fluency in English and German (required). Excellent communication and active listening skills. Excellent problem-solving skills, with a sharp and intuitive approach. Time management and task prioritisation skills. Ability to discern tasks that can be completed independently versus those requiring escalation. Working knowledge of computer software (Excel, Word, Teams, Outlook) Highly desirable: Working knowledge of customer support systems (e.g., SalesForce). Highly desirable: Knowledge of skin, body, hair, and fragrance products. WHAT WE OFFER Flexible, hybrid working pattern Generous L'Oreal 60% minimum product discount Paid volunteering allowance for all employees Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive. Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most. Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too! WHO WE ARE L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty, where diversity and purpose come together to create meaningful impact. As the global leader in beauty, our impact is driven by four specialized divisions and a dynamic corporate core: our Consumer Products Division democratizes beauty through sustainable, world-leading brands like L’Oréal Paris and Garnier; L’Oréal Luxe provides the ultimate in aspirational beauty with iconic names such as Lancôme and Yves Saint Laurent; the Professional Products Division remains the founding partner to the global hair industry with advanced technologies like Kérastase; and our Dermatological Beauty Division leads the quest for healthy skin with dermatologist-recommended brands like La Roche-Posay and CeraVe. Supporting this entire ecosystem, our Corporate Division serves as the innovative backbone for our talented workforce, ensuring that even as a world leader, we remain a company focused on 'people, people, people' to move the business forward. HOW WE RECRUIT At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal We are a Disability Confident Employer and will offer an interview to applicants with a disability or long-term condition who best meet the minimum/essential criteria for